The costs of doing business are rising for organizations and utilities across the country. Avista is not alone in this. We continue to focus on how we can control our costs and minimize expenses while providing reliable service and preserving a high level of customer satisfaction.
We focus on long-term sustainable savings and short-term actions. Here are some examples:
· Implementation of a Volunteer Severance Incentive Plan to reduce employee complement.
· Reducing operating and maintenance costs through changes to the company’s pension and post-retirement medical plans for non-union employees.
· Reducing travel time to reach our customers by installing personal computers in most service vehicles. This allows for real-time information, automated processes and faster service.
· Calling customers with proactive, needed and relevant information using our enhanced automated phone system. This allows Avista representatives more time to assist those customers who call our Contact Center.
These investments and more are critical to positioning for our energy future, and preparing us to improve efficiency and meet the growing demand for energy and meeting customer needs.
A system of checks and balances
Regulators, shareholders, customers and employees hold Avista accountable for its operating decisions. Balancing the needs of multiple groups in the communities we serve can be challenging. Yet this system of checks and balances often yields the best outcome for everyone.