We recommend shopping around and comparing dealers when you are in need of service, repair, or new equipment. Prices will vary based on what you need and where you are located. You can find a list of dealers on the Northwest HVAC/R Association’s Registered Dealer Network, by searching on the internet, or in your local Yellow Pages. Also, be sure to check with friends and family for recommendations. Avista recommends obtaining at least three bids for service personnel and checking to see if they are accredited with the Better Business Bureau.
Six key questions to ask any service personnel:
- Are you licensed, bonded, and insured?
- How long have you been in business? (At least 5 years is recommended.
- Do you provide 24-hour service?
- Do you provide free service bids?
- Do you guarantee your work or provide any warranties?
- Do you have any references I could call?
You can also view the lists below provided by the Northwest HVAC/R Association:
About the Northwest HVAC/R Association and their Registered Dealer List
The Northwest HVAC/R (heating, ventilation, air conditioning, & refrigeration) Association was originally formed in 1962 by the involvement of HVAC/R contractors and the local utilities to provide heating, ventilation, air conditioning and refrigeration training while providing a forum for passing along information to promote safety in HVAC/R service and installation. Today, they are the leading membership organization representing HVAC/R contractors, businesses and maintenance departments in the Northwest.
The following requirements are mandatory for a Northwest HVAC/R member contractor to become and maintain an RDN membership. The insurance/ bonding requirements of this application states a 1,000,000 aggregate insurance, $12,000 contractor surety bond and $4,000 electrical contractor surety bond requirement for contractors performing HVAC/R work in Washington State and $2,000.00 surety bond for HVAC Idaho contractors.
You can contact the Northwest HVAC/R Association at www.inwhvac.org or call (509) 747-8810 or (800) 786-3148.
The selection, purchase, and installation of any equipment and dealer or contractor is solely the customer’s responsibility. Avista Utilities is not responsible or liable for work performed or the charges associated with such work. Avista Utilities recommends that you follow the Better Business Bureau guidelines of obtaining at least three (3) bids from qualified service personnel.