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Digital Notification Program Terms of Use

Avista Corporation (“Avista”) may use the contact information that you provide to send autodialed text/voice messages, to make prerecorded telephone calls, and/or to deliver email messages, to you regarding your electric and/or gas service, your Avista account, outage notifications, energy savings ideas and other information about your Avista account.

By registering for Avista’s Digital Notification Program (the “Program”), you agree to receive autodialed texts and autodialed and/or prerecorded voice calls, and email messages, under these Terms of Use, which may change from time to time without notice. If you do not agree to these Terms of Use, do not “Opt-In” to the Program. Or, if at a later date, you decide to cancel your participation in all or a portion the Program, you may “Opt-Out”.  We have provided details regarding “Opt-In” and “Opt Out” features below.

Avista will at all times protect the privacy of your contact information. For more information, please reference Avista’s Privacy Policy.
 
1. Text and Voice Alerts to Mobile Numbers:

When you Opt-In to the Text/Voice portion of the Program, you consent to being contacted by or on behalf of Avista at the mobile number(s) that you voluntarily provide, for any purpose (including without limitation, service information, account information, outage and maintenance information, customer satisfaction surveys, energy savings ideas and other informational messages) and by any means, including autodialed text messages and autodialed or artificial or prerecorded voice calls, regardless whether the mobile number(s) may be on the federal or state equivalent Do-Not-Call Registry. Standard text message fees and data rates may apply based on your plan with your carrier.

By your decision to Opt-In:
a. You certify to Avista that you are the authorized user of the  mobile number(s) that you provide or that you have express permission of the authorized user of such mobile number(s);
b. You agree to pay any Text Message Fees and Data Rates that may apply. Please check with your wireless carrier for your plan details; and
c. You agree to these Terms of Use and to any future changes to these Terms of Use. In addition, you agree that for all matters not explicitly addressed herein, Avista’s Digital Notification Program Terms of Use, Avista’s Privacy Policy, and Avista’s Guidelines for Social Media Properties shall apply and are hereby incorporated by reference.

To Opt-In:
1. Log in to your Avista Account
2. Follow the directions under the FAQs
3. If you prefer, you may contact Avista Customer Service at 800-227-9187 or via email at askavista@avistautilities.com

To Opt-Out:
1. Log in to your Avista Account
2. Follow the directions under FAQs
3. If you prefer, you may contact Avista Customer Service at 800-227-9187 or via email at askavista@avistautilities.com

For Help or Support at any time:
1. Log in to your Avista Account
2. Follow the directions under FAQs
3. If you prefer, you may contact Avista Customer Service at 800-227-9187 or via email at askavista@avistautilities.com

2. Email Communications:

When you provide your email address to Avista, you consent to being contacted by or on behalf of Avista via the email address(es) that you provide.  Avista may send email messages regarding new and/or existing Avista programs and services (including without limitation, utility service information, account information, outage and maintenance information, customer satisfaction surveys, promotional offers and other informational, sales and marketing messages) regardless whether the email address provided may be on a federal or state Do-Not-Contact registry. You may Opt-Out of email communications at any time.

3. General Terms of Use:

Mobile Carriers:  Avista currently provides text and voice communications through the following wireless carriers:

Major Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile/MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Google Voice, and Virgin Mobile.

Minor Carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless), Cellcom, CSpire Wireless.

Message Frequency: Message frequency will vary and will depend on the user, the type of text/voice or email communications that you choose to receive and other circumstances related to your Avista account, Avista services and products. You may control communications through the Opt-In and Opt Out features.

User Conduct: By Opting-In to the Program, you certify to Avista that all information you provide is true, accurate and complete. You also agree to update this information promptly when it changes.  If you provide any information that is untrue, inaccurate or incomplete, or if Avista suspects that your information is untrue, inaccurate, or incomplete, Avista may, in its sole discretion, suspend or terminate such Program registration and/or future access. 

User Rights: You may be prompted on occasion to send limited text or email responses to Avista.  By sending text or email messages to Avista, you hereby grant Avista a perpetual, irrevocable, and fully transferable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display any and all text or email message content that you provide, in whole or in part, and to incorporate such message content into any format or works.

Changes in Terms: These Terms of Use may be changed at any time, and Avista reserves the right to suspend or cancel text/voice, email or other digital communications at any time and at its sole discretion. Please check these Terms and Conditions regularly to review changes.

No Warranties: The Program is provided “As-Is” and “As Available”. Avista makes no representations or warranties whatsoever regarding the Program, its availability, accuracy, security, or timeliness and further disclaims all warranties, express and implied, including but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement.

Limitation of Liability: To the maximum extent permitted by law, Avista shall not be liable for any direct, indirect, consequential, special, incidental, punitive, or any other damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, even if Avista has been advised of the possibility of such damage or loss, arising or resulting from or in any way relating to your use of the Program. Further, Avista shall not be liable for the acts or omissions of third parties, including but not limited to delays in the transmission of messages due to wireless carriers and any other circumstances out of Avista’s control.

Governing Law: These terms shall be construed in accordance with the laws of the State of Washington, and any proceedings to enforce or interpret these terms must be brought in the applicable courts within the State of Washington.

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