Services For Your Business GO
Prepare for an Outage
  • Keep emergency supplies on hand, including:

    • Flashlights with fresh batteries
    • Portable, battery-powered radio
    • Wind-up or battery-powered clock
    • Water and nonperishable food
    • Manual can opener
  • Make sure cell phones and tablets are fully charged and remember, cordless phones will not work without electricity.
  • Know how to manually open and close any electric garage doors, security doors or gates.
  • Protect sensitive electric equipment, such as computers, VCRs and televisions, by installing surge protectors or other power protection devices.
  • Make sure your smoke alarms and CO2 detectors have fresh batteries. Even those alarms that are wired to your home's electrical system should have a fresh back-up battery.
  • Identify the operating requirements of gas equipment. During an outage, appliances with electronic ignitions will not work because electricity is needed to ignite the natural gas. In addition, appliances requiring fans or other electric devices to run (such as central heating units and gas clothes dryers) will not operate.
  • It is important that customers with special medical needs or their caregivers take steps to ensure their safety by making arrangements ahead of time to prepare for potentially long-lasting interruptions in electric service. Plan ahead for storms or other service interruptions.

While we’re working on restoration, here’s what you can do:

  • Turn off all the appliances you think were on before your power went out.
  • Unplug your electronic equipment, including computers.
  • Leave a light or radio on to let you know when you have service again.
  • Don’t wire an emergency generator into your home electrical system. Backfeed into power lines could injure or kill a lineman working to get electricity restored.
  • Use your generator only to run specific appliances, and locate it outside so poisonous carbon monoxide fumes don’t enter your home.
  • Lower the thermostat on all your electric heat sources to an absolute minimum. Once your power comes back on, wait a half hour before you return your thermostat to a normal setting. If your furnace doesn’t kick in, call your heating/ventilation/air conditioning dealer.

After an outage

  • Wait a few minutes before turning on major electrical appliances. This will help eliminate problems that could occur if there's a sharp increase in demand immediately after power is restored.
  • If you think power has been restored to your area but your home is still without power, report your outage online or call us at (800) 227-9187.

For up to date weather information and alerts, visit the National Weather Service.

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