Mission, Commitments & Guiding Principles

Our Commitment to Sustainability

Avista’s goal is to provide energy for today’s customers while preserving the ability of future generations to do the same. We strive to engage our stakeholders -- customers, investors, employees, communities and others – in achieving this goal.

Our Commitment to Customers

We are committed to being the trusted hometown utility that delivers reliable energy, which empowers our customers to make great things happen. We do this by making sure our customer relationships are based on mutual respect and trust.

Our Guiding Principles

Certain principles have stood the test of time and remain deeply rooted in our company. Every aspect of what we do will continue to be aligned with these principles:

  • Trust: You can trust what we say, because our word is reliable.
  • Integrity: We do what is right, because integrity is essential to trust.
  • Innovation: We find ways to get things done, because innovation leads to solutions.
  • Relationships: We are respectful of all people at all times, because this strengthens relationships.
  • Collaboration: We are our best when working together, because collaboration leads to worthy results.

Our Commitment to Diversity

Avista is enriched by the diversity of our employees. We are committed to maintaining an environment of acceptance and inclusion for everyone in all aspects of our daily operations.