About The Report

This third voluntary report on our corporate responsibility builds on the information contained in our 2009 and 2010 reports. It gives the reader information about the metrics and operations on which we are required to file, and it provides information about our sustainable business practices following the Global Reporting Initiative (GRI) G3 Guidelines and the Electric Utility Sector Supplement (EU). New this year is the change in perspective for the report—a focus on those areas in which we build shared value for our company and for our customers, investors, communities and employees.

The report is focused solely on Avista Utilities, the regulated business unit of Avista Corp. Data and information in the report is current as of Dec. 31, 2010, except where otherwise noted. The materiality of information is determined by the level of significance each issue has in terms of its level of:

  • Stakeholder interest, as measured by surveys, focus groups, formal and informal discussions and anecdotal information;
  • Its impact on our business today and in the future, as determined by state and federal regulatory and voluntary data reporting, and financial significance; and
  • Society’s interest, in terms of its impact on the communities we serve and its importance, relevance or perception in part as reflected by coverage through traditional and social media channels.

Our 2011 report is web-based. We printed a small number of the “Summary Report of Avista’s 2011 Shared Value Report” to distribute to various groups of people who have an interest in Avista’s sustainable business practices.

While this report was not reviewed by outside stakeholders prior to its publication, we anticipate sharing it with the stakeholder groups we regularly interface with throughout the coming year. In doing so, we hope to engage individuals and organizations in an ongoing dialog about our shared value business operations and solicit suggestions about ongoing opportunities to further build shared value.

This report contains forward-looking statements regarding the company’s current expectations. Forward-looking statements are all statements other than historical facts. Such statements speak only as of the date of the report and are subject to a variety of risks and uncertainties, many of which are beyond the company’s control, which could cause actual results to differ materially from the expectations. These risks and uncertainties include, in addition to those discussed herein, all of the factors discussed in the company’s Annual Report on Form 10-K for the year ended Dec. 31, 2010.

For additional information about this report, or to give us feedback on our performance, please contact us at SharedValue@avistacorp.com. We welcome your questions and comments.