Do you have a question or need information about your account? We'd like to hear from you. You can reach us by:
Residential service: (800) 227-9187 7:00 a.m.-7:00 p.m. Monday-Friday 9:00 a.m.-5:00 p.m. Saturday
Business service: (800) 936-66297:00 a.m.-7:00 p.m. Monday-Friday 9:00 a.m.-5:00 p.m. Saturday
Send bill payments to or stop by the drop box at: 1411 E. Mission Ave. Spokane, WA 99252-0001.
Hearing Impaired: Call 711
Translation services: Call (800) 227-9187
Learn about Ways to Pay.
Street lights and yard lights: To report a problem with a street light, or a billed yard light, please report it using our contact form or contact customer service at (800) 227-9187
Contact us by using our contact form. We will get back to you within two business days.
If you have a general inquiry, you might find the answer in our list of frequently asked questions.
For inquiries from members of the media about Avista Utilities, please contact the Avista Media Line at (509) 495-4174. The Media Line is staffed 24 hours a day, 7 days a week..
Filing a claim
If you have a loss for which Avista is responsible, we want to promptly and fairly compensate you for your loss.
Find out about filing a claims inquiry
Commercial and industrial account executive contacts
Find the Account Executive assigned to your business area of operation.
View Account Executives
Economic development services
Avista has built strong relationships in the communities we serve and can introduce you to the people, places, resources and incentives you need to make informed strategic decisions about your business. For more information, contact us.
For investor information, please visit the Investor Section at our corporate website.
View Investor Relations
Pay bills, manage energyand more.