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Smell natural gas or need to report an outage?
If you smell or hear a gas leak, call us immediately at (800) 227-9187 from a cell phone or neighbor's phone.
Report a power outage online, or call us at (800) 227-9187.

Do you have a question or need information about your account? We'd like to hear from you. You can reach us by:

Phone  Mail

Residential service:
(800) 227-9187

7:00 a.m.-7:00 p.m. Monday-Friday
9:00 a.m.-5:00 p.m. Saturday

Send correspondence to:
Avista Utilities
Customer Service, MSC-34
PO Box 3727
Spokane, WA 99220-3727

Business service:
(800) 936-6629

7:00 a.m.-7:00 p.m. Monday-Friday
9:00 a.m.-5:00 p.m. Saturday

Send bill payments to
or stop by the drop box at:
1411 E. Mission Ave.
Spokane, WA 99252-0001

Hearing Impaired: Call 711

Find the pay station nearest you.

Translation services: Call (800) 227-9187

Learn about Ways to Pay.

Street lights and yard lights: To report a problem with a street light, or a billed yard light, please report it using our contact form or contact customer service at (800) 227-9187



Contact us by using our contact form. We will get back to you within two business days.

If you have a general inquiry, you might find the answer in our list of frequently asked questions.

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File a Complaint

Media inquiries Energy Loan Program

Media inquiries

For inquiries from members of the media about Avista Utilities, please contact the Avista Media Line at  (509) 495-4174. The Media Line is staffed 24 hours a day, 7 days a week..

Filing a Claim Energy Loan Program

Filing a claim

If you have a loss for which Avista is responsible, we want to promptly and fairly compensate you for your loss.

Find out about filing a claims inquiry

View Account Executives Energy Loan Program

Commercial and industrial account executive contacts

Find the Account Executive assigned to your business area of operation.

View Account Executives

Economic Development Energy Loan Program

Economic development services

Avista has built strong relationships in the communities we serve and can introduce you to the people, places, resources and incentives you need to make informed strategic decisions about your business. For more information, contact us.

View Investor Relations Energy Loan Program

Investor information

For investor information, please visit the Investor Section at our corporate website.

View Investor Relations


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