Dec 17 , 2012
$28,150 donated to food banks in Washington, Idaho, Montana and Oregon
Avista employees help distribute food at a mobile food bank
last fall. .
For some residents of the Pacific Northwest, feeding their families can be one of the biggest challenges they face each month. Forty-seven food banks in Avista’s service territory
will have a bit more money to stock their shelves in the months ahead as the result of grants issued by Avista Corp. and the Avista Foundation. A total of $28,150 has been donated to food banks in Washington, Idaho, Montana and Oregon by Avista Corp.
and the Avista Foundation.
“Community food banks are providing vital safety-net services in the communities we serve. Through their buying power and relationships with food producers, the food banks are able to leverage donations like ours to bring several times their value to help stock the shelves for those in need,” said Scott Morris, chairman, president and CEO of Avista Corp. “Helping limited income families and seniors meet their nutritional needs is an important part of our emphasis on providing assistance to reduce poverty in the communities served by Avista Utilities.”
In addition, Avista employees donated $8,000 to the Second Harvest Food Bank during “Tom’s Turkey Drive,” a Thanksgiving event sponsored by KREM television. Avista Foundation matched that amount, for a total donation to Second Harvest of $16,000.
Funding for donations, other than employee gifts, comes from foundation funds and company profits. It is not included as a cost to customers in developing retail rates.
Nov 01 , 2012
If you’re an Avista natural gas customer in Oregon, your natural gas rates are lower starting today – good news for the coming winter months. That’s because the Public Utility Commission of Oregon (PUC) approved our request to reduce natural gas rates in Oregon by an overall 8.2 percent. See the ad we ran in local newspapers.
Today’s decreases are mostly because of lower natural gas prices. Abundant supplies of natural gas and lower demand have continued to push wholesale natural gas prices downward.
You have been seeing the benefits of increased natural gas supply and lower prices for some time. The costs of purchasing natural gas on the wholesale market and transporting it to our delivery pipelines makes up more than half of your natural gas bill, and these costs fluctuate up and down based on market prices. We do not mark these costs up. We pass them directly through to you through Purchased Gas Cost Adjustments, or PGAs, such as this one.
You will see two separate rate adjustments as a result of this PGA. If you are a residential customer using approximately 47 therms a month, you can expect your bill to decrease by $4.78 for a revised monthly bill of $57.22 beginning today. Other customer groups can also expect decreases in a similar range.
You will see an additional decrease of $0.50, beginning Jan. 1, 2013, for a total decrease of $5.28, and a revised monthly bill of $56.72. This is related to Avista’s purchase of the Klamath Falls Lateral, a 15-mile, 6-inch transmission pipeline that interconnects with Gas Transmission Northwest to transport gas to our customers in Klamath Falls. We expect this purchase to save customers approximately $1 million annually beginning in January 2013.
Did you know, if you’re an Oregon natural gas customer, your rates are at levels similar to those from 2004, and even less when you adjust for inflation? This is mostly because of the declining prices of natural gas on the wholesale market.
Read more about natural gas pricing in our thee-part Avista blog series
that helps explain the three main drivers of your natural gas energy bill – wholesale gas costs, fixed transportation costs, and equipment and people.
Oct 24 , 2012
YMCA Board Vice Chair Deena Manning (left) and Executive
Director Kevin Clark (right) receive the energy efficiency
incentive check from Steve Vincent, Avista’s economic
development manager for Oregon, and his helper, daughter
Swimmers enjoying the YMCA pool in Grants Pass, Oregon, will notice less humidity in the air thanks in part to almost $78,000 the organization received yesterday in energy efficiency incentives from Avista toward the complete cost of the project.
The energy savings from the new high efficiency dehumidification and ventilation system for the pool area is expected to save the YMCA almost $23,000 per year in energy costs because of using less natural gas than the old system. It does that by pulling warm moist air from the pool area making the air drier and returning the heat to the boiler system to warm the pool water.
The result - the YMCA is expected to use almost 26,000 therms a year less with the new system. That’s enough natural gas to provide service to 43 Oregon homes for a year.
Find out how you too can save energy and dollars whether you are a residential
Aug 29 , 2012
Requested two-phase Oregon natural gas decrease equals 10.1% for residential customers
We’ve got good news to share about natural gas rates for our 96,000 Oregon customers. Today Avista filed requests
with the Public Utility Commission of Oregon for a natural gas rate decrease for Oregon customers in the coming months.
Each year, we propose to adjust rates our customers pay
so that customers’ bills reflect our actual costs of purchasing natural gas and generating and purchasing electric power. Today’s requested rate reductions are largely due to lower natural gas wholesale prices, which is good news for our customers.
If you are a customer in Oregon, you have been seeing the benefits of increased natural gas supply and lower prices for some time. If this request is approved, including other rate adjustments proposed by Avista and approved by the commission, you could see your rates decrease to near-2004 levels. If today’s requests are approved by the Commission, you would see two rate decreases: the first beginning Nov. 1, 2012, and the second beginning Jan. 1, 2013.
If the requests are approved and you are a residential customer using an average 47 therms a month, you could expect your bill to decrease by $5.78, or 9.3%, for a revised monthly bill of $56.22 beginning November 1, 2012. You would see an additional decrease of $0.50, beginning Jan. 1, 2013, for a total decrease of $6.28, or an overall decrease of 10.1%, for a revised monthly bill of $55.72. Other customer groups could also expect decreases in a similar range.
Learn more about this Oregon natural gas rate decrease request in news release
we just issued.
Jun 08 , 2012
Safety is a family affair in Oregon
Avista’s commitment to safety extends beyond our workday and jobsite – all the way down to our grandkids. Last Saturday Avista’s Eddie Randles recruited his 7-year-old granddaughter Arianna to help at Safety Saturday at the Rogue Valley Mall in Medford, Oregon.
Randles started the day with a Tailboard Meeting – just like employees who go out into the field to fix gas leaks or build new pipelines. (That’s her focused, arms-crossed look in the picture.) The detailed briefing taught Arianna all of the natural gas display items for the event and how they work.
“She even installed my pressure gauge build-up on the gas meter and found a leak with the Rover,” Randles said. “She was so versed in the different parts of the meter she was able to describe it to the Red Cross gentleman [see photo].”
The event was free and open to the public. Dozens of organizations provided information and exhibits, from document spreading to fire prevention to electric and gas safety.
Thanks Eddie and Arianna for going the extra mile for safety!
Jun 04 , 2012
Severe weather can strike at any time, which may have you wondering what you can do to prepare your home or business for a power outage. Here are a few tips to help you stay safe during a severe weather event:
Know how to report an outage.
If your power is out, call us right away at 800-227-9187 or report it online at www.avistautilities.com.
We have a mobile version of our site, which makes reporting easy for mobile device users. You can also track power outages online or on a mobile device.
Stay away from downed power lines. If you see a downed line, consider it to be energized and stay away from it. Call us right away to report any downed lines.
Remember your appliances. Turn off all the appliances you think were on before your power went out.
Unplug. Unplug your electronic equipment, including computers.
Keep it closed. Keep your refrigerator or freezer door closed as much as possible to keep the cool air inside.
Don’t grill indoors. Never use a grill indoors to prepare food.
Give yourself a visual cue. Leave a light or radio on to let you know when you have service again.
More safety tips can be found online at www.avistautilities.com. Rest assured that during an outage event, Avista will be working day and night to restore your power.
Jun 01 , 2012
Receiving a rebate from Avista for the energy efficiency improvements you’ve made around your home just got a lot easier – no envelop, no stamps, no hassle.
Now you can submit your rebate information online at www.avistautilities.com/resrebates
, scan in your receipts and hit send. It’s faster so you receive your rebate sooner which everyone likes. If you’re thinking about improvements to your home, you can also find out more about the Avista energy efficiency rebates for which you may qualify at www.avistautilities.com/resrebates
In 2011 Avista customers received over 43,000 rebates and incentives totaling almost $16 million for energy efficiency improvements made to their homes and businesses. The energy savings are enough to power over 5,300 Inland Northwest homes for a year and serve 2,300 homes with natural gas for a year. The most popular energy and cost-savings measures for residential customers were purchasing Energy Star® appliances, installing high efficiency natural gas furnaces and upgrading insulation.
Check those energy efficiency projects off your to-do list and start saving time, money and energy.
May 30 , 2012
Over the past few years, we’ve heard from our customers and employees that they want more information on how we do business in areas like utility operations, environmental stewardship and our community impact. We’re glad you asked!
That information and more is available in our fourth annual report on our performance, “Together We Will Build Shared Value,”
now online at avistautilities.com.
Our primary mission is to provide the energy you need for your life. The back story is all about what goes into providing that energy and how often this has additional benefits to the customers and communities we serve. That’s shared value.
In this year’s report, we tell many stories of how shared value is created throughout our business. For example, in the Utility Operations section we talk about how Avista must meet state-mandated energy savings targets. As part of our sustainable business practices, the report is published online
We’ve made PDF files available of the entire report and four of its sections for your convenience in sharing the report with others.
Shared value is at the heart of what Avista does every day. We hope you’ll take the time to read this year’s report and give us your feedback
. We want to hear from you about how – together – we can continue to build shared value.
May 23 , 2012
Post By Brandi Smith
The 811 Call Before You Dig, Damage Prevention Bike made its way through Spokane on May 18 and 19 to help us spread the word about the importance of calling 811 before you dig. The custom chopper revved up a lot of attention as Avista, in partnership with One Call Concepts and the Inland Empire Utility Coordinating Council featured the bike at three important community events. The Spokane Shock game on Friday night (congrats Shock on a nice win!), the Lilac Festival Annual Car Show and the Torch Light Parade in downtown Spokane on Saturday night.
One Call Concepts, Inc. commissioned Paul Jr. Designs to build the 811 Bike to help promote awareness of the importance of preventing damage to underground facilities. In 2011, for every 1,000 utility locates performed in Avista’s service territory, 7.9 instances of utilities being dug into occurred. This is much higher than the national average, which is 3.7 per 1,000 utility locates. Avista’s goal is to reduce the amount of dig-ins to our underground lines by 10 percent. Help us continue to spread the word about the importance of calling 811 before you dig.
Apr 23 , 2012
Ashland customer praises employees for going the extra mile
Guest Blog Post by Brian TaylorMedford, Oregon Gas Operations Manager
In my position as Gas Operations Manager in Medford, I hear from customers quite a bit, which I enjoy. One of the best parts of my job is when a customer goes above and beyond to simply thank our employees for work they did at a home or business. Recently a customer called after two of our employees spent time at her home ensuring the safe operation of her very antique range.
It’s easy to talk about customer service, but it’s another thing to actually do it - Avista employees Marty Moore and Eddie Randles live it.
In mid-March, Moore was at the Ashland customer’s home. Her antique range had a leak that needed to be fixed. Given the age and model of the appliance Moore was concerned that the customer would have trouble finding a dealer who could provide service. He called a few on her behalf and found no takers. So, when Moore was called away on an emergency call, he called in Randles, who was working on some natural gas pipelines nearby, to help out. This avoided immediately shutting the customer off.
Randles was able to fix the small leak around the control body seal. He also cleaned and adjusted the pilot light while he was in there. The range was so old that the name plate was faded. Despite that, he was able to get enough information about the range to find a dealer in California who still stocks parts for it. This information just might come in handy in the future.
Here’s the best part. The customer called and spoke to two different Customer Service Representatives about the employees who visited her home.
“She was absolutely amazed with all [Moore and Randles] have helped her with today,” wrote one CSR.
Another CSR wrote, “The serviceman was very professional, friendly and went above and beyond what she expected. He paid attention to detail and helped her with things she didn’t expect, every little detail to help her get back in service . . . She is very happy with Avista.”
We do little fixes, like this one, for customers all the time. If a customer needs something extra and we can provide it without too much trouble, we’ll go ahead and do it. For the customer in Ashland with the antique range, these fixes went a long way.
Have you had a similar experience? Tell us about it in the comments.