August 2016 (2)
May 2016 (1)
March 2016 (1)
February 2016 (1)
January 2016 (1)
December 2015 (1)
October 2015 (1)
August 2015 (1)
June 2015 (1)
May 2015 (1)
February 2015 (1)
January 2015 (1)
November 2014 (2)
October 2014 (2)
September 2014 (6)
August 2014 (1)
July 2014 (5)
June 2014 (1)
March 2014 (3)
February 2014 (2)
January 2014 (1)
November 2013 (3)
October 2013 (1)
August 2013 (3)
July 2013 (4)
May 2013 (4)
April 2013 (3)
March 2013 (2)
February 2013 (3)
January 2013 (4)
December 2012 (6)
November 2012 (9)
October 2012 (10)
September 2012 (9)
August 2012 (14)
July 2012 (17)
June 2012 (14)
May 2012 (13)
April 2012 (18)
March 2012 (14)
February 2012 (10)
January 2012 (12)
December 2011 (8)
November 2011 (11)
October 2011 (10)
September 2011 (13)
August 2011 (10)
July 2011 (6)
June 2011 (12)
May 2011 (8)
April 2011 (8)
March 2011 (9)
February 2011 (6)
January 2011 (9)
December 2010 (8)
November 2010 (17)
October 2010 (8)
September 2010 (12)
August 2010 (15)
July 2010 (10)
June 2010 (15)
May 2010 (9)
April 2010 (11)
March 2010 (13)
February 2010 (10)
January 2010 (14)
December 2009 (14)
November 2009 (10)
October 2009 (17)
September 2009 (20)
August 2009 (18)
July 2009 (22)
June 2009 (12)
Answering Questions
Avista Utilities
Clark Fork
Community Service
Customer Service
Energy Assistance
Energy Efficiency
Environment Facts
Hydro power
Infrastructure upgrades
Lake Coeur d'Alene
Natural Gas
Power Outages
Reliability Facts
Renewable Energy
Renewable Facts
Smart Grid
Spokane River

Don't be Scammed - Part 2   

Tags: Avista Utilities, Customer Service

Posted by Debbie Simock
Be on alert to a national phone scam targeting utility customers that is currently happening in our area. Individuals misrepresenting themselves as Avista employees are calling customers threatening to turn off electric and gas service if payment is not made to them that day.
How it works:
- A caller identifying him or herself as an Avista employee tells customers that their account is past due or there is problem with their account.
- Your caller ID may show that the call is coming from Avista even if it is not. This is called caller ID spoofing.
- Customers are told they must purchase a Green Dot MoneyPak or go to a retail location and make a same day payment to avoid a disconnection of service that day.
- Customers are told to use cash to put money onto the card, and then provide the number on the card to the person who called them. At that point, your funds are going to the scammer, not where you thought.
What to do if you get a call:
When Avista makes an outbound phone call to customers, the caller ID will identify the call as coming from Avista. If you receive a call from someone claiming to be an Avista representative demanding immediate payment, using high pressure tactics or asking for your confidential information, end the call without providing any information and phone us at (800) 227-9187. That’s our customer service number, which is also located on your Avista bill.
As a precaution, you should shred your Avista bill to protect your private account information which includes your payment due date, amount of payment due and account number.
Door-to-Door Sales:
Also be alert to door-to-door sales personnel who claim to represent Avista and our programs. Any Avista employee or authorized contractor will have in their possession their Avista photo identification badge. Ask to see it if you are in doubt. If they don’t have identification, you can ask them to leave. Authorized contractors also have vehicle signs stating they are under contract to Avista and will have Avista program material.
Always think safety first. Do not give in to high pressure tactics to let someone into your home or to provide confidential information over the phone. Customers should report it to local law enforcement if they believe they have been the target of a scam.
Posted by  System Account  on  4/29/2013
0  Comments  | 0  Links to this post | Bookmark this post with:          


Add a Comment

We encourage comments on this blog, but this is a family friendly conversation, so please check out our discussion guidelines so we’re all on the same page. By submitting a comment, you agree to these terms and our Privacy Policy.  

Customers must have a My Account and be logged in to comment.
Login to My Account | Create My Account


We're hopeful that this space will encourage thought provoking and informative community discussions about issues related to our products and services. Currently you must be an Avista customer to participate in the conversation, but stay tuned. In the coming weeks we'll also provide an opportunity for non-customers to participate in this forum.