Archives
August 2015 (1)
June 2015 (1)
May 2015 (1)
February 2015 (1)
January 2015 (1)
November 2014 (2)
October 2014 (2)
September 2014 (6)
August 2014 (1)
July 2014 (5)
June 2014 (1)
March 2014 (3)
February 2014 (2)
January 2014 (1)
November 2013 (3)
October 2013 (1)
August 2013 (3)
July 2013 (4)
May 2013 (4)
April 2013 (3)
March 2013 (2)
February 2013 (3)
January 2013 (4)
December 2012 (6)
November 2012 (9)
October 2012 (10)
September 2012 (9)
August 2012 (14)
July 2012 (17)
June 2012 (14)
May 2012 (13)
April 2012 (18)
March 2012 (14)
February 2012 (10)
January 2012 (12)
December 2011 (8)
November 2011 (11)
October 2011 (10)
September 2011 (13)
August 2011 (10)
July 2011 (6)
June 2011 (12)
May 2011 (8)
April 2011 (8)
March 2011 (9)
February 2011 (6)
January 2011 (9)
December 2010 (8)
November 2010 (17)
October 2010 (8)
September 2010 (12)
August 2010 (15)
July 2010 (10)
June 2010 (15)
May 2010 (9)
April 2010 (11)
March 2010 (13)
February 2010 (10)
January 2010 (14)
December 2009 (14)
November 2009 (10)
October 2009 (17)
September 2009 (20)
August 2009 (18)
July 2009 (22)
June 2009 (12)
Categories
Answering Questions
Avista Utilities
CFLs
Clark Fork
Community Service
Customer Service
Electricity
Energy Assistance
Energy Efficiency
Environment
Environment Facts
Events
Hydro power
Idaho
Infrastructure upgrades
Lake Coeur d'Alene
Natural Gas
Oregon
Power Outages
Rates
Rebates/Incentives
Reliability Facts
Renewable Energy
Renewable Facts
Safety
Smart Grid
Spokane River
Video
Washington
Weather
Wildlife
Wind

Don’t be scammed   

Tags: Avista Utilities, Customer Service, Safety

 
 
Scams - it seems like hardly a day goes by that you don’t hear or read about one somewhere.
 
Unfortunately, scams involving utilities are not new. To help make sure you don’t fall victim to someone representing themselves as Avista, we want you to know about our standard business practices.
 
• Avista field employees and authorized contractors should wear or have in their possession their Avista photo identification badge. Ask to see it if you are in doubt. If they don’t have identification, you can ask them to leave.
 
• Some of our field employees wear a lime-green safety reflective vest with an Avista logo while others often wear a sweatshirt, long-sleeve shirt, t-shirt or other similar clothing with an Avista logo.
 
• Authorized Avista contractors have vehicle signs stating they are under contract to Avista Utilities.
 
• Field employees and authorized contractors typically do not need access to the inside of your home unless you have contacted Avista directly about a specific problem.
 
• As a customer, you should not receive a phone call or email from us asking for your confidential information, such as security number, credit card number or banking information or demanding immediate payment over the phone. Instead a customer with a past due amount would be notified by letter of the outstanding balance and possible disconnection of service.
 
• If you receive a call from someone claiming to be an Avista representative asking for your confidential information, end the call and phone us at (800) 227-9187. That’s our customer service number which is also located on your Avista bill. You can also call us any time to verify the identification of an employee or authorized contractor.
 
Always think safety first. Do not give in to high pressure tactics to let someone into your home or to provide confidential information over the phone.
 

 
 
Posted by  System Account  on  2/5/2013
0  Comments  | 0  Links to this post | Bookmark this post with:          
 

Comments

Add a Comment


We encourage comments on this blog, but this is a family friendly conversation, so please check out our discussion guidelines so we’re all on the same page. By submitting a comment, you agree to these terms and our Privacy Policy.  

Customers must have a My Account and be logged in to comment.
Login to My Account | Create My Account


Name:    
Comments:    



We're hopeful that this space will encourage thought provoking and informative community discussions about issues related to our products and services. Currently you must be an Avista customer to participate in the conversation, but stay tuned. In the coming weeks we'll also provide an opportunity for non-customers to participate in this forum.