October 2015 (1)
August 2015 (1)
June 2015 (1)
May 2015 (1)
February 2015 (1)
January 2015 (1)
November 2014 (2)
October 2014 (2)
September 2014 (6)
August 2014 (1)
July 2014 (5)
June 2014 (1)
March 2014 (3)
February 2014 (2)
January 2014 (1)
November 2013 (3)
October 2013 (1)
August 2013 (3)
July 2013 (4)
May 2013 (4)
April 2013 (3)
March 2013 (2)
February 2013 (3)
January 2013 (4)
December 2012 (6)
November 2012 (9)
October 2012 (10)
September 2012 (9)
August 2012 (14)
July 2012 (17)
June 2012 (14)
May 2012 (13)
April 2012 (18)
March 2012 (14)
February 2012 (10)
January 2012 (12)
December 2011 (8)
November 2011 (11)
October 2011 (10)
September 2011 (13)
August 2011 (10)
July 2011 (6)
June 2011 (12)
May 2011 (8)
April 2011 (8)
March 2011 (9)
February 2011 (6)
January 2011 (9)
December 2010 (8)
November 2010 (17)
October 2010 (8)
September 2010 (12)
August 2010 (15)
July 2010 (10)
June 2010 (15)
May 2010 (9)
April 2010 (11)
March 2010 (13)
February 2010 (10)
January 2010 (14)
December 2009 (14)
November 2009 (10)
October 2009 (17)
September 2009 (20)
August 2009 (18)
July 2009 (22)
June 2009 (12)
Answering Questions
Avista Utilities
Clark Fork
Community Service
Customer Service
Energy Assistance
Energy Efficiency
Environment Facts
Hydro power
Infrastructure upgrades
Lake Coeur d'Alene
Natural Gas
Power Outages
Reliability Facts
Renewable Energy
Renewable Facts
Smart Grid
Spokane River

Avista’s Customer Service team makes Christmas possible for customer   

Tags: Avista Utilities, Community Service, Energy Assistance

Employees work fast and give generously to bring Christmas to a customer in need
Donated tree
An Avista employee cut down a Christmas
tree from their own property to give to the
customer, along with donated lights and
holiday decorations.
Donated gift basket
Within 24 hours, the Customer Service
department raised more than $400 from
employee donations, which were delivered
in this gift basket.
As a single father who had struggled for a long time after his divorce, Avista Customer Service Representative Steven Schmitt was greatly impacted recently after taking a call from a single dad of two, who was struggling to pay the bills. There was no Christmas in sight for this family – not even a tree. But Schmitt and his co-workers didn’t just stand by and watch Christmas slip away - they sprang into action and brought Christmas to the customer.

The customer explained to Schmitt, that over the last six months, he had lost everything: his home, car, wife and job. He was having a hard time “catching his breath.” He had started a new job and just needed a little extra time to catch up.

“For some reason, this phone call really struck something in me,” Schmitt said. “I remember a time where, if it hadn’t been for the help of family and friends, I was almost the one telling my son he wasn’t going to get a Christmas. No parent should ever have to tell a child that.”

Schmitt wanted to give this customer something he himself was given in a time of need, a warm and bright Christmas for his children.

Schmitt and others in Customer Service were able to work with the customer on a payment arrangement for his energy bill and get the customer in contact with SNAP and some Project Share funds to get the his past due amount paid. SNAP also set him up for an appointment in January for further energy assistance.

That took care of the bill, but there was still no Christmas for his family.

“I wanted them to have a Christmas and knew we had to act fast,” Schmitt recalls. “I sent an email to all my coworkers in Customer Service, explaining the situation and asked if they could help somehow. I work for a wonderful, generous company where the employees are second to none.”

Within 24 hours, the Customer Service department raised more than $400 from employee donations. Schmitt used the funds to buy a bus pass, some gift certificates to local stores and a housewarming gift certificate to help with some of the bill. All the items were put together in a gift basket that included some Avista fleece blankets and water bottles.

An Avista employee even cut down a Christmas tree from their own property to give to the customer, along with donated lights and holiday decorations. Schmitt and a co-worker delivered the gift basket, Christmas tree and decorations to the family the Tuesday before Christmas. It was nothing less than an emotional and enlightening experience for everyone involved. There were a few grateful tears shed during the visit.

According to Schmitt, the customer was extremely grateful, and sent his deepest thanks and gratitude for all the caring hearts at Avista Utilities.

“I am proud to say that I work with an amazing group of people,” Schmitt said. “I thank everyone for their compassion and generosity this holiday season. We were able to make this a happy holiday for a father and his two children.”

If you are in need, we want to hear from you
Avista offers services for customers such as comfort level billing, payment arrangements and Customer Assistance Referral and Evaluation Services (CARES), which provide assistance to special-needs customers through referrals to area agencies and churches for help with housing, utilities, medical assistance and other needs. We want to hear from you before you get behind on your bill – just give us a call. You can even make payment arrangements online.
Posted by  System Account  on  1/4/2012
0  Comments  | 0  Links to this post | Bookmark this post with:          


Add a Comment

We encourage comments on this blog, but this is a family friendly conversation, so please check out our discussion guidelines so we’re all on the same page. By submitting a comment, you agree to these terms and our Privacy Policy.  

Customers must have a My Account and be logged in to comment.
Login to My Account | Create My Account


We're hopeful that this space will encourage thought provoking and informative community discussions about issues related to our products and services. Currently you must be an Avista customer to participate in the conversation, but stay tuned. In the coming weeks we'll also provide an opportunity for non-customers to participate in this forum.