Who is knocking at your door? You'll know if it's Avista.    

Tags: Avista Utilities, Safety

Post by Dan Kolbet
The temperature is dropping and you are likely to feel the chill. So if someone knocks on your door and wants to make sure you home has enough insulation or good windows, you might be tempted to let them in. Unfortunately, sometimes they drop Avista’s name – and they do not work for us. So I wanted to share with you Avista’s standard business practices that can keep you safe from scams and misrepresentations.

Avista employee
Avista field employees always wear an Avista
photo identification badge and often wear Avista
apparel and drive clearly marked Avista vehicles
Avista does not partner with any business that goes door-to-door through neighborhoods selling attic insulation or other services, except for our Home Energy Audit contractors in Spokane County who wear Avista identification badges. We also do not recommend any business to our customers. We do offer a number of energy efficiency rebates and incentives, but we work directly with you, our customer, on those programs.

Our field employees always wear an Avista photo ID badge and often will be wearing Avista apparel and driving a clearly marked Avista vehicle (may be a magnet on the side). Employees typically do not need access to a home or business unless the customer has contacted us about a specific problem or program.  Also, employees do not phone or email customers asking for confidential information.

If you are contacted by someone representing themselves as Avista, you can call us at any time at (800) 227-9187 to verify the identification of an employee and the purpose of the contact with you. It pays to be cautious and we welcome your call.
Posted by  System Account  on  10/27/2011
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