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E-mail: St. Maries customer appreciates crew's early-morning efforts   

Tags: Avista Utilities, Electricity, Power Outages, Idaho

Customer shares her experience with Avista through e-mail and photos
Post by Dan Kolbet

Crew slideshow
Often times we get e-mails from customers expressing thanks for the work our employees do. We try to share them in our internal communications newsletters and employee meetings – but this note and set of photos goes a little above and beyond what we typically receive and I think it’s worth sharing here on the Avista Blog. I really appreciate the customer who sent these in. Enjoy.

"I just wanted Avista to know what great service we have here in St. Maries. At around 3:30 a.m. this Sunday morning (Oct. 24), someone crashed into the electrical pole across the street from our home, causing a power outage. This has happened before, in and around town, and our service has always been on very quickly. But this time I was able to see why. What a well-oiled crew you have! Even during the dark, your crew assessed the problem with the help of our police dept., and secured the street for safe passage.

At first light the work crew was out here and began work. I was very impressed at the way they just got in there and began work. Definitely a crew that was very experienced and knowledgeable. Of course they are well trained, but these guys (in the pouring rain almost the entire time) never missed a beat.

I think all who work outside on a regular basis for our needs, deserve our thanks more often than they hear. It was a pleasure to watch them, and I now know what it takes to replace those huge poles and lines!

I wish my young grandchildren could have been here to see how well they all worked together in addition to the very interesting lesson of what it takes to replace an electrical pole.

I am a picture taker, and I hope you enjoy seeing your hard-working crew in action. Our power was on so fast, my husband didn't have to drag out the generator ... it was on before daylight! Thanks again for the fast service, and all the work you do."

-Linda, North Idaho
If you have photos or stories to tell about work Avista has done in your area, e-mail the Blog and let us know.
Posted by  System Account  on  11/30/2010
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