Avista named number one in customer satisfaction by gas customers   

Tags: Avista Utilities, Natural Gas, Community Service

J.D. Power
Have you heard of J.D. Power and Associates? It’s the organization that hands out kudos and neat trophies to deserving businesses each year for outstanding customer satisfaction. Well, we hit their list today.

Following a survey of natural gas customers, Avista achieved the highest ranking in the West among mid-size natural gas utilities for excellence in customer satisfaction. This is a great recognition for our employees – from the folks in the contact center who handle thousands of calls each week about bills and who help customers with payment plans, to the service personnel who maintain more than 11,000 miles of gas distribution and service pipelines. From the engineers who plan the construction of gas lines to serve a growing number of customers, to the web technicians who create easy-to-use resources like the Online Energy Analyzer. And for many, many other hard-working Avista folks who truly care about providing the best service to our customers, safely and reliably.

We’ve been listening closely to our customers and doing the right things to serve them well, as the J.D. Power and Associates 2010 study affirms. And we’ll continue to do those things going forward. We encourage you to browse this website and experience some of the ways we’re interacting and join the conversation
Posted by  System Account  on  9/22/2010
0  Comments  | 0  Links to this post | Bookmark this post with:          


Add a Comment

We encourage comments on this blog, but this is a family friendly conversation, so please check out our discussion guidelines so we’re all on the same page. By submitting a comment, you agree to these terms and our Privacy Policy.  

Customers must have a My Account and be logged in to comment.
Login to My Account | Create My Account


We're hopeful that this space will encourage thought provoking and informative community discussions about issues related to our products and services. Currently you must be an Avista customer to participate in the conversation, but stay tuned. In the coming weeks we'll also provide an opportunity for non-customers to participate in this forum.