March 2016 (1)
February 2016 (1)
January 2016 (1)
December 2015 (1)
October 2015 (1)
August 2015 (1)
June 2015 (1)
May 2015 (1)
February 2015 (1)
January 2015 (1)
November 2014 (2)
October 2014 (2)
September 2014 (6)
August 2014 (1)
July 2014 (5)
June 2014 (1)
March 2014 (3)
February 2014 (2)
January 2014 (1)
November 2013 (3)
October 2013 (1)
August 2013 (3)
July 2013 (4)
May 2013 (4)
April 2013 (3)
March 2013 (2)
February 2013 (3)
January 2013 (4)
December 2012 (6)
November 2012 (9)
October 2012 (10)
September 2012 (9)
August 2012 (14)
July 2012 (17)
June 2012 (14)
May 2012 (13)
April 2012 (18)
March 2012 (14)
February 2012 (10)
January 2012 (12)
December 2011 (8)
November 2011 (11)
October 2011 (10)
September 2011 (13)
August 2011 (10)
July 2011 (6)
June 2011 (12)
May 2011 (8)
April 2011 (8)
March 2011 (9)
February 2011 (6)
January 2011 (9)
December 2010 (8)
November 2010 (17)
October 2010 (8)
September 2010 (12)
August 2010 (15)
July 2010 (10)
June 2010 (15)
May 2010 (9)
April 2010 (11)
March 2010 (13)
February 2010 (10)
January 2010 (14)
December 2009 (14)
November 2009 (10)
October 2009 (17)
September 2009 (20)
August 2009 (18)
July 2009 (22)
June 2009 (12)
Answering Questions
Avista Utilities
Clark Fork
Community Service
Customer Service
Energy Assistance
Energy Efficiency
Environment Facts
Hydro power
Infrastructure upgrades
Lake Coeur d'Alene
Natural Gas
Power Outages
Reliability Facts
Renewable Energy
Renewable Facts
Smart Grid
Spokane River

Meeting customers online   

Tags: Avista Utilities, Answering Questions, Rates

We’ve been engaging with customers online for some time now and over the last few weeks, I’ve spent a bit of time commenting on the discussion forums of our local news media. I’ve tried to correct misconceptions about our activities and direct people to places online where they can find more information about the subjects they are passionate about.

These customer outreach efforts drew the attention of The Spokesman-Review recently, because frankly, there aren’t many companies doing what we’re doing online. Yesterday reporter John Stucke’s question and answer with me ran and I was honored to participate and talk about our efforts online. Read the article, "Avista social media man talks his trade."

If you’ve been following this blog for any length of time, you know that it’s the centerpiece of our social media efforts. We write posts, do videos and podcasts for the blog, while promoting that work on twitter and discussion forums. We’re also participating in chats and other activities that allow you to talk with us about what’s on your mind. We even did a video earlier this year that discussed our social media focus.

When stories about Avista run in the news or people write about us in any format, we pay attention (just like any other company). I read what people say and what sparks their interest. Oftentimes the comments following these stories contain common misconceptions about how we do things, and that’s when I step in to offer some additional thoughts. Most people are simply offering their opinion and there’s nothing wrong with that. I don’t aim to change anyone’s mind, just offer additional resources so people can decide for themselves. 

It’s certainly an interesting time to be online talking with people about the utility business – yes, even those who disagree with what we say or do. I’ll continue to talk to people online in reaction to comments and e-mails, but if you’d like us to spend some time talking about a particular subject on the blog, e-mail me at
Posted by  System Account  on  3/30/2010
0  Comments  | 0  Links to this post | Bookmark this post with:          


Add a Comment

We encourage comments on this blog, but this is a family friendly conversation, so please check out our discussion guidelines so we’re all on the same page. By submitting a comment, you agree to these terms and our Privacy Policy.  

Customers must have a My Account and be logged in to comment.
Login to My Account | Create My Account


We're hopeful that this space will encourage thought provoking and informative community discussions about issues related to our products and services. Currently you must be an Avista customer to participate in the conversation, but stay tuned. In the coming weeks we'll also provide an opportunity for non-customers to participate in this forum.