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Tags: Avista Utilities, Energy Assistance

Post by Dan Kolbet
This weekend you might see a flier in your local newspaper from Avista. The Resource Guide to Assistance Programs will be placed inside nearly all major newspapers in our service territory starting this weekend, with weekly newspapers to follow. This insert marks the launch of a special push to share information about bill assistance with customers.

The two-sided, color insert’s goal is to help you learn about your options regarding bill assistance and direct you to back to our website to take action or learn more information about your bill. This weekend we’ll be launching some new website pages that will provide some great information. Just visit the homepage at this weekend to find the link.

“Many of our customers are not aware of the resources available to them,” said Dana Anderson, marketing manager.  “In a lot of cases, customers have not needed to ask for help before and they don’t know where to start.”

We have options available to fit many unique scenarios. From signing up for payment arrangements to requesting a change in a bill due date, the options are wide-ranging. Also highlighted are energy assistance grants, such as Project Share and Senior Assistance for those 60 and over.

I’ll be writing a few blog posts over the next few weeks about bill assistance and the options available for customers. In the meantime, visit the homepage this weekend or drop me an e-mail with questions.
Posted by  System Account  on  1/8/2010
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