August 2015 (1)
June 2015 (1)
May 2015 (1)
February 2015 (1)
January 2015 (1)
November 2014 (2)
October 2014 (2)
September 2014 (6)
August 2014 (1)
July 2014 (5)
June 2014 (1)
March 2014 (3)
February 2014 (2)
January 2014 (1)
November 2013 (3)
October 2013 (1)
August 2013 (3)
July 2013 (4)
May 2013 (4)
April 2013 (3)
March 2013 (2)
February 2013 (3)
January 2013 (4)
December 2012 (6)
November 2012 (9)
October 2012 (10)
September 2012 (9)
August 2012 (14)
July 2012 (17)
June 2012 (14)
May 2012 (13)
April 2012 (18)
March 2012 (14)
February 2012 (10)
January 2012 (12)
December 2011 (8)
November 2011 (11)
October 2011 (10)
September 2011 (13)
August 2011 (10)
July 2011 (6)
June 2011 (12)
May 2011 (8)
April 2011 (8)
March 2011 (9)
February 2011 (6)
January 2011 (9)
December 2010 (8)
November 2010 (17)
October 2010 (8)
September 2010 (12)
August 2010 (15)
July 2010 (10)
June 2010 (15)
May 2010 (9)
April 2010 (11)
March 2010 (13)
February 2010 (10)
January 2010 (14)
December 2009 (14)
November 2009 (10)
October 2009 (17)
September 2009 (20)
August 2009 (18)
July 2009 (22)
June 2009 (12)
Answering Questions
Avista Utilities
Clark Fork
Community Service
Customer Service
Energy Assistance
Energy Efficiency
Environment Facts
Hydro power
Infrastructure upgrades
Lake Coeur d'Alene
Natural Gas
Power Outages
Reliability Facts
Renewable Energy
Renewable Facts
Smart Grid
Spokane River

Transparency in action - Why did I get an insert with my bill?   


If you’re a customer in Washington who receives a paper bill, you should have recently received (or will receive) an insert with your bill regarding Avista’s requested electric and natural gas rate increase. We filed this request with the Washington Utilities and Transportation Commission in January. The commission has up to 11 months to make a decision on our request. View the bill insert here.

Part of the 11-month process is allowing time for public comments. This flyer, which details the request, provides you an opportunity to share your thoughts with the commission. Included is a tear-off postcard you can mail to the commission with your thoughts. Also included on the insert are the dates and times for public hearings if you’d like to attend. These notices and meetings aren’t new. Both are a part of the on-going process for setting energy prices.

The tricky part of this rate request process, which could take up to 11 months, is that you will hear about the same request in the media and from Avista several times. If you’re anything like me, you’re a busy person, who doesn’t have time to study every piece of mail that comes to your house or watch every nightly newscast. So when you hear about Avista’s rates again on the news or on the Web, it’s easy to assume that we’ve made additional requests, when in fact we’re just going through the normal public, transparent process from our previous request.

To make this even more confusing, Avista serves Idaho, Washington and Oregon customers. Each state has its own regulatory agencies with different timelines and terminology. Rate activity in one state doesn’t always apply to the others, but often the news is communicated broadly to get the word out to everyone, making it seem like it happens more often. 

We also lowered natural gas prices twice this year in Idaho and Washington, and we expect to do so again later this year, if market conditions continue. So, we’ve added even more communication to the mix to let you know that rates have gone down throughout the year.

Tracking rates activity isn’t always the easiest thing to do, given the items mentioned above, but if you have specific questions, feel free to comment on this blog post in the comments section for all to see. We’ll reply to your comments on the blog to let other customers see the discussion too and hopefully join in.
Posted by  System Account  on  8/17/2009
0  Comments  | 0  Links to this post | Bookmark this post with:          


Add a Comment

We encourage comments on this blog, but this is a family friendly conversation, so please check out our discussion guidelines so we’re all on the same page. By submitting a comment, you agree to these terms and our Privacy Policy.  

Customers must have a My Account and be logged in to comment.
Login to My Account | Create My Account


We're hopeful that this space will encourage thought provoking and informative community discussions about issues related to our products and services. Currently you must be an Avista customer to participate in the conversation, but stay tuned. In the coming weeks we'll also provide an opportunity for non-customers to participate in this forum.