Budget Billing Plan’s ups and downs   

Tags: Rates, Natural Gas

Post by Dan Kolbet

I got an e-mail through the blog yesterday from a customer named Ed that I thought was worth sharing with the blogosphere. Seems that Ed’s Budget Billing (also known as Comfort Level Billing) amount went down, but his usage was up.
On its face, this doesn’t make any sense, right? Every quarter from the budget billing sign-up date, we review customer usage to make sure you’re being charged the right amount (up or down). This is how we can even out the amount you pay each month, even during high bill times like our cold winters. We look back on the previous 12-months usage and recalculate your bill if it needs adjusted.
But this case was a little different. Ed’s amount went down because of our recent natural gas decreases in Washington and Idaho. The decrease was so large (5% is the minimum) that it triggered an automatic reduction in the bill amount. Side note: Oregon natural gas rates went down in November 2008.
So, the lower bill was based on the rate decrease, not a usage decrease. During the next review cycle if usage is up for this customer – or any customer – the bill amount will probably still go up to pay for what was used.
Either way, it’s nice to see a little smaller bill each month. Have you seen a decrease in your bill? Click on the comments section below and drop us a note.
Privacy note: We will not share any personal customer information (like a last name or address) on the blog, but rather speak in general terms about account info. This question was about costs, but we did not share the billing amount. Check out our discussion guidelines and our commitment to your privacy.
Posted by  System Account  on  6/10/2009
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