For 120 years, Avista (and Washington Water Power for a long time) has been talking with you. OK, none of us have been around that long, but you get the idea. The conversation might have happened at a community event, a ball game, public meeting or you might even know one of our employees personally. As a company we’ve also been speaking with you through our Contact Center, traditional mail, e-mail and our website.
The point is this whole “conversation” thing isn’t all that new.
Yet, we’ve been missing out recently with a more thorough dialog online. Call it social media or Web 2.0 - we just haven’t been in the picture. That’s all changing with this blog and your participation.
We hope that the blog will be a place where you can come and learn more about Avista, our actions and vision for today and the future. But it’s not all about us. We wouldn’t exist without you, and we know it. This blog will feature your stories, questions and opinions. And yes, you can disagree with us – that’s OK.
We also hope that this conversation will allow us to better respond to your concerns, while giving you an inside look into our company. Transparency is a good thing.
Just a few housekeeping things. If you want to comment on a post, you need to have a My Account
associated with an Avista Utilities account at your home or business. It takes just a minute to set up, so you might want to do it today. We’re looking for some meaningful dialog with customers, so we’ve also set some Discussion Guidelines
that are worth a look too.
You can also send us an e-mail if you have a question about Avista or utilities in general. We’ll respond within two business days. We may paraphrase your message and share it on the blog to keep this conversation going.
So, what’s next? We recently decreased natural gas prices
for the second time this year in Washington and Idaho. Why did we do that? What does it mean to your bill? Get all the answers – and ask us any questions about natural gas this week.
This blog thing is new for Avista, but we hope you’ll stick around as we figure out how this conversation can benefit you the most. Got any ideas? Let us know here