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Privacy Policy

Customer Information Privacy Policy

Last revised: June 22, 2015

This policy describes how Avista Corporation (“Avista”) handles your private and proprietary information collected by virtue of the customer-utility relationship. 

Avista’s utility business practices are regulated by the Washington Utilities and Transportation Commission, the Idaho Public Utilities Commission (IPUC), the Oregon Public Utilities Commission, and the Regulatory Commission of Alaska (RCA) (collectively “Commissions”). These Commissions have adopted regulations that define how Avista may disclose your information, which can include your name, service address, mailing address, telephone number, and any other personally identifiable information (such as a social security number) collected via the customer-utility relationship. Also protected is identifiable information related to the type of service, the quantity of electricity or natural gas used and your payment history.

Protecting your account information is a top priority for Avista. This policy is designed to safeguard the information we collect during the course of providing services to you.

Only authorized Avista employees or representatives have access to your account information. This account information is stored and processed in secure computer facilities.

Your account information will not be disclosed or sold to Avista affiliates, subsidiaries or third parties for purposes of marketing services or product offerings for which you are not already subscribed, unless we first have your written or electronic permission.

In certain circumstances your account information may be disclosed when required by law (i.e. a government agency, law enforcement or subpoena request) and to collection agencies in the event of non-payment of utility bills.  This disclosure will only occur only after the identity and affiliation of the requesting party has been verified by Avista.

Website Privacy Policy

Last revised: November 11, 2015

Maintaining your privacy and trust are important to us at Avista and our subsidiaries ("Avista"). This website privacy policy describes how we use and disclose information we collect about you on the websites of Avista (collectively, the "Sites") and other online features or services where we post this policy. This Policy does not apply to websites or services that display or link to different privacy statements. If you link to other web sites, please review the privacy policies posted on those sites.

We may change this policy at any time, and will notify you of changes by indicating on the policy the date of its last update.

  1. What information about me does Avista collect on the Site?

    We may collect personal information in various ways on our Sites. This section summarizes the personal information that we collect on the Site and describes how we collect it.

    A. Passive Collection

    When you visit our Sites, we automatically collect certain information that websites typically collect. This may include your Internet service provider, Web browser, the time of your visits and the pages visited, and the IP addresses of your computer. We use this information to analyze trends, to improve the security and efficiency of our Site and online services, and to otherwise administer and improve our Site and our services and to make sure the Site works well with the most commonly used devices or systems.

    B. Cookies

    We may also automatically collect information using "cookies." A cookie is a small file, stored on your hard drive by a website. We may use cookies to keep users logged in to the Site, serve pages to users more quickly on subsequent visits, understand users' interaction with our Site, track users' paths for security purposes and customize our users' experiences on our Site.

    Please also note that some of our business partners may use cookies on our Site. We have no access to or control over these cookies.

    C. Active Collection

    Our Site contains several features and services, for which you can choose how you are contacted and what information you would like to receive. As part of those preferences we will collect information that you voluntarily provide to us, such as your name, postal address, email address, and mobile phone number. We may also collect information such as username, password and demographics information. Please see our Digital Communications Program Terms of Use relating to these preferences.

  2. How does Avista use information collected on the Site?

    We may use personal information that you provide to us for the purposes described in this Policy or disclosed to you on our Site or in connection with our services, and to:

    • provide and deliver products and services you request;
    • contact you about your account, the Site and our other products and services;
    • respond to your comments or requests;
    • operate, develop and improve the Site and our products and services;
    • inform you about service and product offers and promotions from Avista and our selected partners that you may find of interest; and to process and deliver contest entries and rewards.

  3. What personal information is shared with third parties?

    We do not share your personal information with third parties other than as follows:

    • with your written or electronic consent, for example, when you agree to our sharing your information with other third parties for their own marketing purposes subject to their separate privacy policies;

    • with third party vendors, consultants and other service providers who work for us and need access to your information to do that work; provided that these companies are subject to confidentiality agreements with Avista and are prohibited from using the information except in order to fulfill the work.
    • to (i) comply with laws or to respond to lawful requests and legal process, (ii) to protect the rights and property of Avista, our agents, customers, and others including to enforce our agreements, policies and terms of use or (iii) in an emergency to protect the personal safety of Avista, our customers, or any person;

    We may also share aggregated or anonymized information in a form that does not directly identify you and we may insert marketing information into our billing packets.

  4. What choices do I have in the use of personal information?

    You may opt-out of electronic communications from Avista by following the instructions in those communications and user preferences or by calling Customer Service at (800) 227-9187.

  5. What security precautions are taken to protect personal information collected on the Site?

    We take reasonable steps to help protect personal information about you that we collect on the Site. Despite our security safeguards, however, we cannot guarantee that personal information will be protected from interception, misappropriation, misuse or alteration, or that it will not be disclosed or accessed by accidental circumstances or by unauthorized actions. If you have any questions about the security of our Site, you may email for more information.

  6. How can I update or correct personal information associated with me?

    If you have registered an online account with Avista, as a customer, job seeker, or business partner, you may directly edit the information you have provided by signing into the account. If you are unable to access the online account or have questions about updating your information, please follow the instructions provided at the account sign-in location, or email with your questions. Email messages may be forwarded to Customer Care or to another, appropriate Avista contact. Please allow three business days for a response to your email message. Call Customer Service at (800) 227-9187 if immediate response is required.

  7. Who can I contact with questions about this Site?

    Questions or comments about our Site may be directed to, or you may call Customer Service at (800) 227-9187. You may also write to us at Avista Web Manager, MSC-18, PO Box 3727, Spokane, WA 99220-3727.


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