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FAQ

Contains Questions and Answers that power the FAQ section of the site
   
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Q45Use SHIFT+ENTER to open the menu (new window).
Your Safety
What should I do if I see a downed or damaged electrical line?
 
Q46Use SHIFT+ENTER to open the menu (new window).
Your Safety
What if I need to trim trees near power lines?
 
Q47Use SHIFT+ENTER to open the menu (new window).
Your Safety
Who do I call to locate underground gas and electric lines on my property?
 
Q48Use SHIFT+ENTER to open the menu (new window).
Your Safety
Do you have resources to teach my children about gas and electric safety?
 
Q49Use SHIFT+ENTER to open the menu (new window).
Power Outages
What should I do if my power goes out?
 
Q50Use SHIFT+ENTER to open the menu (new window).
Power Outages
Why can't Avista tell me when my power will be restored?
 
Q51Use SHIFT+ENTER to open the menu (new window).
Power Outages
How is power restored during major outages?  Whose power gets restored first?
 
Q52Use SHIFT+ENTER to open the menu (new window).
Power Outages
Power has been restored to others around me.  Why am I still without power?
 
Q53Use SHIFT+ENTER to open the menu (new window).
Power Outages
Can I receive a wake-up call if my power is out?
 
Q54Use SHIFT+ENTER to open the menu (new window).
Power Outages
Why do my lights sometimes blink during a storm?
 
Q55Use SHIFT+ENTER to open the menu (new window).
Power Outages
How can I report a streetlight that is not working?
 
Q56Use SHIFT+ENTER to open the menu (new window).
Managing Your Energy Use
Why was my most recent bill so much higher than normal?  Why do my bills vary from month-to-month?
 
Q57Use SHIFT+ENTER to open the menu (new window).
Managing Your Energy Use
I was on vacation.  Shouldn’t my bill be lower?
 
Q58Use SHIFT+ENTER to open the menu (new window).
Managing Your Energy Use
Why was my neighbor’s bill much lower than mine?
 
Q59Use SHIFT+ENTER to open the menu (new window).
Managing Your Energy Use
What can I do to reduce my monthly bill?
 
Q60Use SHIFT+ENTER to open the menu (new window).
Managing Your Energy Use
Do you offer any rebates for weatherizing my home or installing energy efficient appliances?
 
Q61Use SHIFT+ENTER to open the menu (new window).
Our Environment
Is Avista doing anything to reduce its impact on global warming?
 
Q62Use SHIFT+ENTER to open the menu (new window).
Our Environment
How can I find out about current lake level and river flow information in my area?
 
Q64Use SHIFT+ENTER to open the menu (new window).
Our Community
Does Avista have any funding available to assist local non-profit organizations?
 
Q65Use SHIFT+ENTER to open the menu (new window).
Our Community
Are there programs available to help me pay my Avista Bill?
 
Q66Use SHIFT+ENTER to open the menu (new window).
Business Information
Does Avista offer any resources to help me understand my business’s energy use, and find ways to be more efficient?
 
Q67Use SHIFT+ENTER to open the menu (new window).
Business Information
Who can I talk to about the current and future energy needs of my business?
 
Q68Use SHIFT+ENTER to open the menu (new window).
Business Information
Where can I find information about Avista’s rates?
 
Q06Use SHIFT+ENTER to open the menu (new window).
General Information
What is Avista's mailing address?  Where should I send my monthly payment?
 
Q07Use SHIFT+ENTER to open the menu (new window).
General Information
What are Avista's business hours?
 
Q08Use SHIFT+ENTER to open the menu (new window).
General Information
How can I provide feedback to Avista?
 
Q05Use SHIFT+ENTER to open the menu (new window).
General Information
Who regulates Avista?
 
Q09Use SHIFT+ENTER to open the menu (new window).
General Information
Are there any job openings at Avista?
 
Q10Use SHIFT+ENTER to open the menu (new window).
General Information
Can I view information about my Avista account online?
 
Q11Use SHIFT+ENTER to open the menu (new window).
General Information
How do I change my mailing address or phone number?
 
Q12Use SHIFT+ENTER to open the menu (new window).
General Information
My name has changed.  How do I change it on my Avista account?
 
Q13Use SHIFT+ENTER to open the menu (new window).
General Information
Can I start or stop my service online?  What if I’m just moving from one address to another?
 
Q14Use SHIFT+ENTER to open the menu (new window).
General Information
Do you have interpreters for people who don’t speak English?
 
Q15Use SHIFT+ENTER to open the menu (new window).
Services and Pricing
Where can I find information about Avista’s rates?
 
Q16Use SHIFT+ENTER to open the menu (new window).
Services and Pricing
How do Avista’s rates compare to other companies’ rates?
 
Q17Use SHIFT+ENTER to open the menu (new window).
Services and Pricing
Does Avista offer special rates for seniors or peak/off peak time-of-day rates?
 
Q19Use SHIFT+ENTER to open the menu (new window).
Services and Pricing
Can I purchase Wind Power through Avista?
 
Q20Use SHIFT+ENTER to open the menu (new window).
Services and Pricing
Do you offer any rebates for weatherizing my home or installing energy efficient appliances?
 
Q21Use SHIFT+ENTER to open the menu (new window).
Services and Pricing
How can I get natural gas installed in my home?
 
Q22Use SHIFT+ENTER to open the menu (new window).
Accessing My Account Online
What if I forgot my e-mail address or password to Sign-In to My Account?
 
Q23Use SHIFT+ENTER to open the menu (new window).
Accessing My Account Online
How do I change my e-mail address or password online?
 
Q24Use SHIFT+ENTER to open the menu (new window).
Accessing My Account Online
Is the Avista Utilities web site secure?
 
Q25Use SHIFT+ENTER to open the menu (new window).
Accessing My Account Online
What are Cookies and why do I need them?
 
Q26Use SHIFT+ENTER to open the menu (new window).
Accessing My Account Online
What is a Spam Filter, and do I need to adjust the settings?
 
Q27Use SHIFT+ENTER to open the menu (new window).
Billing Information
Can I receive my monthly billing statement electronically?
 
Q28Use SHIFT+ENTER to open the menu (new window).
Billing Information
Will I still receive a paper bill once I've registered for Avista eBill?
 
Q29Use SHIFT+ENTER to open the menu (new window).
Billing Information
I’d like to receive paper bills again.  How do I cancel my eBill service?
 
Q30Use SHIFT+ENTER to open the menu (new window).
Billing Information
Does Avista offer a program that allows me to pay a fixed amount each month for my energy usage?
 
Q31Use SHIFT+ENTER to open the menu (new window).
Billing Information
What is the Basic charge that appears on my Avista bill?
 
Q32Use SHIFT+ENTER to open the menu (new window).
Payment Information
Where can I pay my bill in person?
 
Q33Use SHIFT+ENTER to open the menu (new window).
Payment Information
Can I be enrolled in the Automatic Payment Service (APS) program and still receive an eBill?
 
Q34Use SHIFT+ENTER to open the menu (new window).
Payment Information
Can I make payment arrangements online?
 
Q35Use SHIFT+ENTER to open the menu (new window).
Billing Information
Can I change the date my bill is due each month?
 
Q36Use SHIFT+ENTER to open the menu (new window).
Payment Information
What types of payment options does Avista offer?
 
Q37Use SHIFT+ENTER to open the menu (new window).
Payment Information
What happens if I can't pay my bill by the due date?  May I make partial payments?
 
Q38Use SHIFT+ENTER to open the menu (new window).
Payment Information
It can be difficult to pay those high bills in the winter.  Does Avista offer a payment plan to help spread my bills out more evenly over the year?
 
Q39Use SHIFT+ENTER to open the menu (new window).
Payment Information
Is there any financial help available to assist me in paying my energy bill?
 
Q40Use SHIFT+ENTER to open the menu (new window).
Payment Information
What is Project Share?
 
Q41Use SHIFT+ENTER to open the menu (new window).
Payment Information
Does Avista offer gift certificates?
 
Q42Use SHIFT+ENTER to open the menu (new window).
Your Safety
What does Natural Gas smell like?
 
Q43Use SHIFT+ENTER to open the menu (new window).
Your Safety
Who do I call if I think I smell gas? 
 
Q44Use SHIFT+ENTER to open the menu (new window).
Your Safety
What should I do if I suspect carbon monoxide in my home?
 
Q04Use SHIFT+ENTER to open the menu (new window).
Billing Information
Can I change the date my bill is due each month?
 
Q03Use SHIFT+ENTER to open the menu (new window).
Payment Information
What types of payment options does Avista offer?
 
Q63Use SHIFT+ENTER to open the menu (new window).
Our Community
Does Avista have any programs available to teach children about electricity and natural gas?
 
Q69Use SHIFT+ENTER to open the menu (new window).
Buck-A-Block
What is renewable energy?
 
Q70Use SHIFT+ENTER to open the menu (new window).
Buck-A-Block
What happens if I buy more blocks of kWhs (offsets) than I use in a month?
 
Q71Use SHIFT+ENTER to open the menu (new window).
Buck-A-Block
How much is the premium for renewable energy?
 
Q72Use SHIFT+ENTER to open the menu (new window).
Buck-A-Block
Is the cost for blocks of renewable energy through Buck-A-Block in addition to the regular rates I pay?
 
Q73Use SHIFT+ENTER to open the menu (new window).
Buck-A-Block
Isn’t our hydropower renewable?
 
Q74Use SHIFT+ENTER to open the menu (new window).
Buck-A-Block
What is Avista’s resource mix?
 
Q75Use SHIFT+ENTER to open the menu (new window).
Buck-A-Block
Why is Avista Utilities offering new renewable energy?
 
Q76Use SHIFT+ENTER to open the menu (new window).
Claims Inquiry
When should I call Avista if I have an interruption in my electric service?
 
Q77Use SHIFT+ENTER to open the menu (new window).
Claims Inquiry
Who is responsible for damages that may have occurred because of a power outage?
 
Q78Use SHIFT+ENTER to open the menu (new window).
Claims Inquiry
What should I do if there is a scheduled power outage?
 
Q79Use SHIFT+ENTER to open the menu (new window).
Claims Inquiry
What can I do to protect the food in my freezer and refrigerator during a power outage?
 
Q80Use SHIFT+ENTER to open the menu (new window).
Claims Inquiry
How do surge protectors work? Why do I need one?
 
Q81Use SHIFT+ENTER to open the menu (new window).
Claims Inquiry
Does Avista have the right to access my property?
 
Q82Use SHIFT+ENTER to open the menu (new window).
Claims Inquiry
As a Landlord, can I get information on my tenant’s account?
 
Q83Use SHIFT+ENTER to open the menu (new window).
Claims Inquiry
Who is responsible for tree trimming and clean up on my property?
 
Q84Use SHIFT+ENTER to open the menu (new window).
Claims Inquiry
What should I do if there is a tree limb on the power line? 
 
Q85Use SHIFT+ENTER to open the menu (new window).
Claims Inquiry
When should I call before starting a project that involves digging? Why is it important?
 
Q86Use SHIFT+ENTER to open the menu (new window).
Claims Inquiry
I believe that I have an issue that is not covered by these Q&As. How do I submit a claim inquiry with Avista?
 
Q100Use SHIFT+ENTER to open the menu (new window).
Buck-A-Block
How much does solar cost?
 
Q101Use SHIFT+ENTER to open the menu (new window).
Buck-A-Block
Will the addition of Solar RECs increase the Buck-A-Block pricing?