Services For Your Business GO
Power Out
What to do during an outage

  • Are you the only one in your building or neighborhood without power? Or maybe the power went off while using an appliance? A tripped breaker may be the problem, so check your breakers and reset them.
  • Is there only partial power affecting a small area of your home, only a few appliances, or specific outlets? You may need to reset all the GFI outlets in your home.
  • Use flashlights instead of candles to reduce fire hazard.
  • For more information and trouble shooting tips, watch this video.

Mast damage during storms

Stay safe during an outage

Your safety is the number one priority in an outage.

  • Turn off all the appliances you think were on before your power went out.
  • Unplug your electronic equipment, including computers.
  • Leave a light or radio on to let you know when you have service again.
  • Don't wire an emergency generator into your home electrical system. Backfeed into power lines could injure or kill a lineman working to get electricity restored.
  • Use your generator only to run specific appliances, and locate it outside so poisonous carbon monoxide fumes don't enter your home.
  • Lower the thermostat on all your electric heat sources to an absolute minimum. Once your power comes back on, wait a half hour before you return your thermostat to a normal setting. If your furnace doesn't kick in, call your heating/ventilation/air conditioning dealer.
  • If you see a downed power line, stay away. Treat all power lines as if they are carrying electrical current, and never touch or move one.
  • To help Avista crews working in a neighborhood know which homes have power, turn on your front porch light.

After an outage

  • Wait a few minutes before turning on major electrical appliances. This will help eliminate problems that could occur if there's a sharp increase in demand immediately after power is restored.
  • If you think power has been restored to your area, but your home is still without power, report your outage online or call us at (800) 227-9187.

For up to date weather information and alerts, visit the National Weather Service.

Sign In

Pay bills, manage energy
and more.

E-mail:
Password:
Self-Service Options
Simplify... Go Paperless. Simplify... Go Paperless.