You may receive a notice or a phone call about a planned outage that will interrupt your service. It means crews will be performing maintenance or upgrading equipment that serves you or your neighborhood.
We'll let you know a day in advance and try to be as accurate as possible, but the outage may not begin or end at the exact time. Occasionally, weather and operational issues may cancel a planned outage.
Part of your notice is a code that indicates the general type of work we'll be doing:
If you're part of a planned outage, here are a few steps you can take to be prepared:
If your power goes out and you have not been notified in advance, make sure to let us know. You can also report an outage on a mobile device at avistautilities.com or by calling us at (800) 227-9187. You can also track outages online.
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