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Estimated Restoration Times

How we determine estimated restoration times

Estimated restoration times fall into two categories: storm operations and normal operations. Many factors affect how we determine your estimated restoration time.

Storm operations:

As storms are predicted, staffing and response coordination is scheduled. Avista stands ready to restore your power as soon as it is safe to do so.
Our crews are working as quickly and safely as possible to assess damage. Though it is expected that many customers will be restored sooner, our system estimates 48 hours from the start of the event. More specific estimated times of restoration will be provided as soon as damage assessments can be completed. If you have damage to the electric service on your home, a licensed electrician may need to make repairs before Avista can safely restore your power. Get more information about overhead masthead damage.
Restoration efforts are underway as weather and safety conditions permit. Our workers will focus on restoring power to critical infrastructure first, such as transmission lines and substations, as this will restore power to larger groups of customers at once. Emergency facilities such as hospitals will also be prioritized. Assessments continue and restoration times are updated as more information becomes available.
Progress continues as we work to repair damage from the storm. Crews are working on many locations throughout the affected areas. Safety of our customers and our workers is our top priority, so we appreciate your patience as we restore power as quickly as possible.
Power has been restored to all affected customers. If your home or outbuilding has an overhead mast, look to see if it has damage. Repairs need to be made by a licensed electrician before Avista can safely restore power to your home. Read more about overhead mast damage. If your neighbors have power but you do not, please contact us at (800) 227-9187.

Normal operations:

Our system establishes an initial estimated restoration time based on historical data of past outage experience. Once a crew arrives on site and evaluates the situation, the estimated restoration time may be updated.

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