Questions?

Below You Will Find Information To Commonly Asked Questions.

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Q:  What is Avista's mailing address? Where should I send my monthly payment?
A: 
Avista Utilities
P.O. Box 3727
Spokane, WA 99220-3727

Or for BillPay through your bank

Avista Utilities
1411 E Mission Ave.
Spokane, WA 99252

Please send a check or money order to pay for your Avista service. We are not responsible for any cash payments sent through the mail.  If possible, use the envelope included with your bill.  Write your account number on your check, and include your payment stub in the envelope.  You can find additional contact information in the Contact Us section of our website.
Q:  What are Avista's business hours?
A: 
Our Customer Service Department is open from 7 a.m. to 7 p.m. Monday through Friday, and 9 a.m. to 5 p.m. on Saturday.  You can report an emergency, or use our automated customer service system 24 hours a day by calling 1-800-227-9187.
Q:  How can I provide feedback to Avista?
A: 
We welcome your suggestions on how to improve our service to you!  Visit the Contact Us page on this web site to share your observations and comments.
Q:  Who regulates Avista?
A: 
Avista is regulated by the Public Utilities Commissions in each of the states in which it operates.  

Washington Utilities & Transportation Commission
Chandler Plaza Bldg.
1300 S Evergreen Park Dr SW
Olympia, WA 98504
(800) 562-6150
(360) 664-1120
www.wutc.wa.gov 

Idaho Public Utilities Commission
Consumer Assistance
PO Box 83720
(800) 432-0369  In-state only
(208) 334-0300
www.puc.idaho.gov

Oregon Public Utility Commission
550 Capitol Street NE, Ste. 215
Salem, OR 97301-2551
(800) 522-2404  Consumer Affairs
(503) 378-6600
www.puc.state.or.us  
Q:  Are there any job openings at Avista?
A: 
To view and apply for employment opportunities at Avista, visit the Careers section of our Web site.
Q:  Can I view information about my Avista account online?
A: 
Yes!  When you create an Avista My Account you have Internet access to your account information 24 hours a day.
Q:  How do I change my mailing address or phone number?
A: 
Updating your account information is easy!  When you Sign-In to your My Account, you can make changes to your mailing address, phone number and other account information.
Q:  My name has changed. How do I change it on my Avista account?
A: 
If you would like to change how your name appears on the account, please contact our Customer Service Department at 1-800-227-9187, or e-mail us at AskAvista@AvistaUtilities.com.
Q:  Can I start or stop my service online? What if I’m just moving from one address to another?
A: 
Yes, you can start, stop or transfer your utility service online, anytime 24 hours a day. 
Q:  Do you have interpreters for people who don’t speak English?
A: 
If English isn’t your primary language, don’t worry. We can provide an interpreter for Spanish and other languages.  Just call our Customer Service Department at 1-800-227-9187 and we’ll connect you to someone fluent in your language.
If you do not find the answer to your questions here, please contact us. Backback to previous page Topback to top

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