Avista’s stakeholders are numerous and as varied as the people they represent and serve. We are focused on balancing our relationships with all our stakeholders, helping us to communicate more effectively and develop services and partnerships that are most beneficial and appropriate. Our stakeholders include residential, commercial and industrial customers; investors; commercial lenders and financial analysts; active and retired employees; residents of the communities we serve and those of neighboring cities and towns; non-profit and low income advocates; federal and state regulators; vendors; elected officials; media channels and other companies in the energy industry.
Customers have told us their key concerns include energy pricing, electric price increases and executive compensation. A comprehensive, multi-channel customer communication program is actively engaged in increasing customers’ awareness of the rate-making process, rate components, energy efficiency, energy assistance and what Avista is doing to manage our costs.
We seek out and encourage stakeholder involvement in our activities on a regular basis on a variety of issues, including transmission and distribution projects, and implementing vegetation management programs and the requirements of our hydroelectric licenses.
The Technical Advisory Committee (TAC) provides opportunities for input three main groups of stakeholders in energy planning and infrastructure development. These groups include 1) those who provide technical input and review of the resource options, system modeling and results (utility commission staff, planners from other utilities, academics and consultants); 2) those who have an interest in a particular aspect of our Integrated Resource Plan (environmental groups, resource developers and government agencies); 3) members from regional planning organizations (Northwest Power and Conservation Council and Western Electricity Coordinating Council).
In addition, we are in partnership with our External Energy Efficiency (Triple-E) Board, which is comprised of a wide variety of industry and regulatory professionals, as well as Avista staff members. This group advises us on planning and implementing a broad range of energy efficiency programs.