Global Reporting Initiative

We have chosen to align our 2011 Shared Value Report with the Global Reporting Initiative G3 and Electric Utility Sector Supplement.

Indicator Description Report Section(s)
Profile
1 Strategy and Analysis  
1.1 Statement from the most senior decision maker of the organization Message from the Chairman
1.2 Description of key impacts, risks and opportunities Building Shared Value
2 Organizational Profile  
2.1 Name of the organization Our Company: Organizational Profile
2.2 Primary brands, products and services Our Company: Organizational Profile
2.3 Operational structure of the organization Our Company: Organizational Profile
2.4 Location of the organization's headquarters Our Company: Organizational Profile
2.5 Number of countries where the organization operates Our Company: Organizational Profile
2.6 Nature of ownership and legal form Our Company: Organizational Profile
2.7 Markets served Our Company: Organizational Profile
2.8 Scale of the reporting organization Our Company: Organizational Profile
2.9 Significant changes during the reporting period regarding size, structure or ownership About the Report
2.10 Awards received in the reporting period Our Company: Organizational Profile
EU1 Installed capacity broken down by primary energy source and regulatory regime Generation and Natural Resources: Generation and Loads
EU2 Net energy output broken down by primary energy source and regulatory regime Generation and Natural Resources: Generation and Loads
EU3 Number of residential, industrial, institutional and commercial customer accounts Our Company: Organizational Profile
EU4 Length of above and underground transmission and distribution lines by regulatory regime Generation and Natural Resources: Generation and Loads
EU5 Allocation of CO2e emissions allowances or equivalent broken down by carbon trading framework Our Carbon Footprint: Greenhouse Gas Emissions
3 Report Parameters  
3.1 Reporting period About the Report
3.2 Date of most recent previous report About the Report
3.3 Reporting cycle About the Report
3.4 Contact point for questions regarding the report or its contents About the Report
3.5 Process for defining report contents About the Report
3.6 Boundary of the report About the Report
3.7 Any specific limitations on the scope or boundary of the report About the Report
3.8 Basis for reporting on joint ventures, subsidiaries, etc. About the Report
3.9 Data measurement techniques About the Report
3.10 Explanation of the effect of any restatements of information provided in earlier reports About the Report
3.11 Significant changes from previous reporting periods About the Report
GRI Content Index
3.12 Table identifying the location of the Standard Disclosures in the report Global Reporting Initiative
Assurance
3.13 Policy and current practice with regard to seeking external assurance for the report About the Report
Governance, Commitments and Engagement
4.1 Governance structure of the organization Our Company: Governance
4.2 Indicate whether the Chair of the highest governing body is also an executive officer Our Company: Governance
4.3 State the number of members of the highest governance body that are independent and/or non-executive members Our Company: Governance
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body Our Company: Governance
4.5 Linkage between compensation for members of the highest governance body, senior managers and executives and the organization's performance Our Company: Governance
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided Our Company: Governance
4.7 Process for determining the qualifications and expertise of the highest governance body for guiding the organization's strategy on economic, environmental and social topics Our Company: Governance
4.8 Internally developed statements of mission or values, code of conduct and principles relevant to economic, environmental and social performance and the status of their implementation Our Company: Mission Commitments and Guiding Principles
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental and social performance Our Company: Governance
4.10 Process for evaluating the highest governance body's own performance, particularly with respect to economic, environmental and social performance Our Company: Governance
Commitments to External Initiatives
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization (Risk management) Avista Corp. 2010 10-K, Item 7-A
4.12 Externally developed economic, environmental and social charters, principles or other initiatives to which the organization subscribes or endorses Our Company: External Relations
4.13 Memberships in associations and/or national organizations Our Company: External Relations
Stakeholder Engagement
4.14 List of stakeholder groups engaged by the organization Our Company: External Relations
4.15 Basis for identifying and selection of stakeholders with whom to engage Our Customers and Communities: Partnering With Others
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group Our Customers and Communities: Partnering With Others
4.17 Key topics and concerns that have been raised through stakeholder engagement and how the organization has responded to those key topics and concerns Our Customers and Communities: Partnering With Others
Economic
  Disclosure on Management Approach Avista Corp. 2010 Annual Report, Letter to Shareholders
EU6 Management approach to ensure short and long-term electricity availability and reliability Our Company: Resource Planning
EU7 Demand-side management programs including residential, commercial and industrial Our Customers and Communities: Energy Efficiency and Conservation Programs
EU8 Research and development activity and expenditure aimed at providing reliable electricity and promoting sustainable development Our Customers and Communities: Exploring New Opportunities
EU9 Provisions for decommissioning of nuclear power sites  
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments Our Customers and Communities: Supporting Our Customers and Communities
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change Our Carbon Footprint
EC3 Coverage of the organization's defined benefit plan obligations Our Employees: Our People
EC4 Significant financial assistance received from government  
EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation  
EC6 Policy, practices and proportion of spending on locally-based suppliers at significant locations of operation Our Customers and Communities: Supporting Our Customers and Communities
EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation Our Employees: Our People
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind or pro bono engagement Our Customers and Communities: Partnering with Others
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts  
EU10 Planned capacity against projected electricity demand over the long-term, broken down by energy source and regulatory regime Our Company: Resource Planning
EU11 Average generation efficiency of thermal plants by energy source and regulatory regime Generation and Natural Resources: Generation and Loads
EU12 Transmission and distribution losses, as a percentage of total energy
Environmental
  Disclosures on management approach Environmental Policy
EN1 Materials used by weight or volume
EN2 Percentage of materials used that are recycled input materials Our Carbon Footprint: Recycling
EN3 Direct consumption by primary energy source Our Carbon Footprint: Energy Use and Efficiency
EN4 Indirect consumption by primary energy source Our Carbon Footprint
EN5 Energy saved due to conservation and efficiency improvements Our Carbon Footprint: Energy Use and Efficiency
EN7 Initiatives to reduce indirect energy consumption and reductions achieved  
EN8 Report overall water usage for processing, cooling and consumption in thermal and nuclear power plants  
EN9 Water sources significantly affected by withdrawal of water  
EN10 Percentage and total volume of water recycled and reused  
EN11 Location and size of land owned, leased, managed in or adjacent to, protected areas and areas of high biodiversity value outside protected areas Generation and Natural Resources: Habitat
EN12 Description of significant impacts of activities, products and services on biodiversity in protected areas, including the maintenance of transmission corridors and thermal discharge Generation and Natural Resources: Habitat
EN13 Habitats protected or restored Generation and Natural Resources: Spokane River Clark Fork Hydro Projects
EN14 Report the impacts, develop mitigation measures and monitor residual effects at new sites and existing sites Generation and Natural Resources: Spokane River Clark Fork Hydro Projects
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk Generation and Natural Resources: Habitat
EN16 Total direct and indirect greenhouse gas emissions by weight Our Carbon Footprint: Greenhouse Gas Emissions
EN17 Other relevant indirect greenhouse gas emissions by weight  
EN18 Initiatives to reduce indirect greenhouse gas emissions and reductions achieved Our Carbon Footprint: Greenhouse Gas Emissions
EN19 Emissions of ozone-depleting substances by weight  
EN20 NOx, SOx and other significant air emissions by type and weight Our Carbon Footprint: Greenhouse Gas Emissions
EN21 Total water discharge by quality and destination Generation and Natural Resources: Generation and Loads
EN22 Total weight of waste, including PCB, by type and disposal method Our Carbon Footprint: PCBs
EN23 Total number and volume of significant spills  
EN24 Weight of transported, imported, exported or treated hazardous waste  
EN25 Identity, size, protected status and biodiversity value of water bodies and related habitats significantly affected by discharges of water and runoff  
EN26 Initiatives to mitigate environmental impacts of products and service, and extent of mitigation  
EN27 Percentage of products sold and their packaging materials that are reclaimed by category  
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Generation and Natural Resources: Generation and Loads
EN29 Significant environmental impacts of transporting goods and materials used for organization's operations and transporting members of the workforce Our Carbon Footprint: Travel Efficiencies
EN30 Total environmental protection expenditures and investment by type Generation and Natural Resources: Spokane River Clark Fork Hydro Projects
Social Performance Indicators
Labor Practices
  Disclosure on Management Approach Code of Business Conduct and Ethics
EU14 Programs and processes to ensure the availability of a skilled workforce Our Employees: Training and Lifelong Learning
EU15 Percentage of employees eligible to retire in the next 5 and 10 years Our Employees: Our People
EU16 Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors Our Employees: Safety and Health
LA1 Total workforce by employment type, employment contract and region
LA2 Total number and rate if employee turnover by age group, gender and region  
EU17 Days worked by contractor and subcontractor employees involved in construction, operation and maintenance activities  
EU18 Percentage of contractor and subcontractor employees that have undergone relevant safety and health training Our Employees: Safety and Health
LA3 Benefits provided to fulltime employees that are not provided to temporary or pert-time employees  
LA4 Percentage of employees covered by collective bargaining agreements Our Employees: Our People
LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective bargaining agreements  
LA6 Percentage of total workforce represented in joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs Our Employees: Safety and Health
LA7 Rates of injury, occupational diseases, lost days and absenteeism and number of work-related fatalities by region Our Employees: Safety and Health
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases Our Employees: Safety and Health
LA9 Health and safety topics covered in formal agreements with trade unions Our Employees: Safety and Health
LA10 Average hours of training per year per employee Our Employees: Training and Lifelong Learning
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings Our Employees: Training and Lifelong Learning
LA12 Percentage of employees receiving regular performance reviews Our Employees: Our People
LA13 Composition of governance bodies and breakdown of employees according to gender, age group, minority group membership and other factors Our Employees: Our People
LA14 Ratio of basic salary men to women by employee category  
Human Rights
  Disclosure on Management Approach Code of Business Conduct and Ethics
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that undergone human rights screening  
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken  
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained
HR4 Total number of incidents of discrimination and actions taken  
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk and actions taken to support these rights  
HR6 Operations identified as having significant risk for incidents of child labor  
HR7 Operations identified as having significant risk for incidents of forced or compulsory labor  
HR8 Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations  
HR9 Total number of incidents of violations involving rights of indigenous people Generation and Natural Resources: Cultural Resources
Society
  Disclosure on Management Approach Message from the Chairman
EU19 Stakeholder participation in the decision making process related to energy planning and infrastructure development Our Customers and Communities: Partnering with Others
EU20 Approach to managing the impacts of displacement  
EU21 Contingency planning measures, disaster/emergency management plan and training programs, and recovery/restoration plans Our Company: Resource Planning
SO1 Nature, scope and effectiveness of any programs and practices that assess and manage the impacts of operations on communities Our Customers and Communities: Supporting Our Customers and Communities
EU22 Number of people physically or economically displaced and compensation  
SO2 Percentage and total number of business units analyzed for risks relating to corruption  
SO3 Percentage of employees trained in organization's anti-corruption policies and procedures  
SO4 Actions taken in response to incidents of corruption  
SO5 Public policy positions and participation in public policy development and lobbying Our Customers and Communities: External Relations
SO6 Total value of financial and in-kind contributions to political parties, politicians and related institutions  
SO7 Total number of legal actions for anti-competitive behavior, anti-trust and monopoly practices and their outcomes  
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations  
Product Responsibility
  Disclosure on Management Approach Code of Business Conduct and Ethics
EU23 Programs, including those in partnership with government, to improve or maintain access to electricity and customer support services Our Customers and Communities: Supporting Our Customers and Communities
EU24 Practices to address language, cultural, low literacy and disability-related barriers to accessing and safely using electricity and customer support services Our Customers and Communities: Supporting Our Customers and Communities
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures  
PR2 Total number of incidents on non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle  
EU25 Number of injuries or fatalities to the public involving company assets Our Employees: Safety and Health
PR3 Type of product and service information required by procedures and percentage of significant products and services subject to such information requirements  
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling  
PR5 Practices related to customer satisfaction, including results of surveys, measuring customer satisfaction Our Company: Service Quality
PR6 Programs for adherence to laws, standards and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship  
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship  
PR8 Total number of substantiated complaints regarding breeches of customer privacy and losses of customer data  
PR9 Monetary value of significant fines for compliance with laws and regulations concerning the provision and use of products and services  
EU26 Percentage of population unserved in licensed distribution or service areas
EU27 Number of residential disconnection for non-payment broken down by duration of disconnection and by regulatory regime  
EU28 Power outage frequency Our Company: Service Quality
EU29 Average power outage duration Our Company: Service Quality
EU30 Average plant availability factor by energy source and regulatory regime Generation and Natural Resources: Generation and Loads
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