Emergencies
To report a power outage or if you smell gas call:
1-800-227-9187
Call Before You Dig phone numbers.
Is there a street light out in your neighborhood? Please call the number above to let us know.
Customer Service
E-Mail Us with this form
Phone: 1-800-227-9187
- New> The next time you call you may hear Callie. Listen to the voice of our new automated speech recognition phone system where you can speak to Callie (no more need to push buttons on your phone) and choose from a list of new self-service items such as signing up for Comfort Level Billing, Automatic Payment Service and enhancements to our Payment Arrangement options.
Send Bill Payments to:
Avista Utilities
1411 E. Mission Ave.
Spokane, WA 99252-0001
(Please be sure to write your account number on your check.)
Pay stations are located throughout the community. Find the pay station nearest you.
Send Correspondence to:
Avista Utilities
Customer Service, MSC-34
P.O. Box 3727
Spokane, WA 99220-3727
E-Mail Address: AskAvista@AvistaUtilities.com
Commercial and Industrial Account Executive Contacts
Avista Utilities is happy to provide Account Executives who give guidance in the areas of energy efficiency, project management, account management and more. Find the Account Executive assigned to your business or area of operation. Or contact Ken Boni, Energy Solutions Manager.
Phone: 509-495-8198
E-mail: ken.boni@avistacorp.com
Media Inquiries
Journalists and media professionals can contact our Corporate Communications department at (509) 495-4174.
Avista Corp.
Corporate Communications, MSC-18
P.O. Box 3727
Spokane, WA 99220-3727
Phone: 509-495-8090
Fax: 509-495-8725
24-Hour Media Line: 509-495-4174
Website: http://avistacorp.mediaroom.com/
Economic Development Services
Avista has built strong relationships in the communities we serve and can introduce you to the people, places, resources and incentives you need to make informed strategic decisions about your business. For more information about the services we offer, contact Roger Woodworth.
Phone: 509-495-4138
Email: roger.woodworth@avistacorp.com
Investor Information
For investor information, please visit the Investor Section at our corporate website.