No one wants to experience damage to their property
If you sustain a loss for which Avista is responsible, we want to promptly and fairly compensate you for your loss. That process begins with the filing of a claim which is explained below.
(See Claims Inquiry FAQ's. Use the dropdown menu to select Claims Inquiry)
To evaluate your claim, we’ll determine:
Each claim is evaluated based on the information you provide and the results of our investigation, which may involve:
Our goal is to reach a decision on your claim within 30 days of receipt. However, if there are complex issues involved or if additional information is needed, the process may take longer. When the investigation is complete, we will either call or send you a letter informing you of the outcome.
Our responsibility is to fairly compensate you for damages that happen because of negligence on our part. That responsibility does not extend to damages not caused by Avista. Examples of damages not covered by Avista include those caused by:
Your Claim Inquiry Options
You may wish to refer your damage claim to your insurance company. The insurer may be able to reimburse you for your losses and will, in some cases, pay replacement value for damaged items. Your insurer and Avista can determine if we are responsible for the damages and agree on any amount due.
Processing your claim inquiry will be faster if you complete the claim inquiry form (PDF). Please be as thorough as possible. Include photographs as needed, and provide complete and accurate supporting documentation, such as:
How to Send a Claim Inquiry Form
We are committed to evaluate all claims in a responsive and fair manner to help promptly resolve your claim. We appreciate your patience as we work through the process.
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