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Filing a Complaint

Your satisfaction is important to us and we want to know if we fall short in meeting your expectations or if you have an unresolved problem. You can let us know by filling out the form below, by sending an email to askavista@avistautilities.com or by calling us at 800-227-9187. You'll receive a response to your email within two business days.

Customer Complaint Process

Step 1.

Complete a
complaint form or
email us or call us
at 800-227-9187.

Step 2.

You'll receive a
response to your
email within two
business days.

Step 3.

Your complaint
will be
researched.

Step 4.

You'll hear back
from us with a
resolution.

SYSTEM ALERT
My Account is currently unavailable from 9/21/2014 12:00:00 AM to 9/21/2014 8:00:00 AM while we perform maintenance on the system.
Self-Service Options
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