May 30 , 2012
Over the past few years, we’ve heard from our customers and employees that they want more information on how we do business in areas like utility operations, environmental stewardship and our community impact. We’re glad you asked!
That information and more is available in our fourth annual report on our performance, “Together We Will Build Shared Value,”
now online at avistautilities.com.
Our primary mission is to provide the energy you need for your life. The back story is all about what goes into providing that energy and how often this has additional benefits to the customers and communities we serve. That’s shared value.
In this year’s report, we tell many stories of how shared value is created throughout our business. For example, in the Utility Operations section we talk about how Avista must meet state-mandated energy savings targets. As part of our sustainable business practices, the report is published online
We’ve made PDF files available of the entire report and four of its sections for your convenience in sharing the report with others.
Shared value is at the heart of what Avista does every day. We hope you’ll take the time to read this year’s report and give us your feedback
. We want to hear from you about how – together – we can continue to build shared value.
May 23 , 2012
Post By Brandi Smith
The 811 Call Before You Dig, Damage Prevention Bike made its way through Spokane on May 18 and 19 to help us spread the word about the importance of calling 811 before you dig. The custom chopper revved up a lot of attention as Avista, in partnership with One Call Concepts and the Inland Empire Utility Coordinating Council featured the bike at three important community events. The Spokane Shock game on Friday night (congrats Shock on a nice win!), the Lilac Festival Annual Car Show and the Torch Light Parade in downtown Spokane on Saturday night.
One Call Concepts, Inc. commissioned Paul Jr. Designs to build the 811 Bike to help promote awareness of the importance of preventing damage to underground facilities. In 2011, for every 1,000 utility locates performed in Avista’s service territory, 7.9 instances of utilities being dug into occurred. This is much higher than the national average, which is 3.7 per 1,000 utility locates. Avista’s goal is to reduce the amount of dig-ins to our underground lines by 10 percent. Help us continue to spread the word about the importance of calling 811 before you dig.
May 11 , 2012
Spokane River and Clark Fork River work targets fish survival, habitat and doing the right thing
If you’ve ever dipped a fishing rod into any of our local lakes or rivers you’re already aware of the great natural resources we enjoy in the Northwest. Because Avista operates hydroelectric facilities on the Clark Fork and Spokane rivers, we’ve made a commitment to the environment as part of our daily operations throughout Montana, Idaho, Washington and Oregon.
Two great examples of Avista’s commitment to environmental stewardship are reducing invasive lake trout in Lake Pend Oreille and studying rainbow trout spawning on the Spokane River. These projects were featured in a 2010 “Safekeeping” segment of the Columbia Country television program which aired on Fox stations.
Clark Fork River
The Clark Fork Project segment features an ongoing collaborative project on Lake Pend Oreille to reduce the population of invasive lake trout. Lake Pend Oreille was once a world-class fishery for rainbow trout, bull trout and kokanee. In recent years, the lake has been taken over by lake trout (also called mackinaw), which do not coexist well with native bull trout, and which prey on kokanee, depleting the food sources for rainbow and bull trout. This project offers angler incentives and brings in commercial netters to “fish out” the invasive lake trout. Since this program’s inception more than 139,000 lake trout have been removed from the lake.
Avista helps fund the Lake Pend Oreille project through our Clark Fork Project license, which includes Noxon Rapids Dam in Montana and Cabinet Gorge Dam in northern Idaho.
The Spokane segment features a rainbow trout spawning study on the Spokane River, part of our 50-year operating license for the five hydroelectric developments that make up Avista’s Spokane River Project. The spawning study is part of a 10-year collaboration with Washington Department of Fish and Wildlife (WDFW) to better understand the relationship between river flow and the rainbow trout population and their spawning habitat from Monroe Street Dam downstream to Nine Mile Dam.
In each of the last two years, in partnership with WDFW, we’ve captured and tagged more than 800 rainbow trout in the river below the Monroe Street Dam downstream to the Nine Mile Reservoir. This part of the 10-year study is to understand how many trout are in the Spokane River and the habitat they use. We will capture and tag rainbow trout again this October.
A similar project has been in effect for several years in the Upper Spokane River, and we hope this project will help us better understand how managing river flows affects water levels in Lake Coeur d’Alene and habitat for rainbow trout downstream. By doing so, we hope to ultimately encourage growth of the rainbow trout population in the Spokane River.
Both of these projects show how Avista works with others to care for the natural resources affected by our projects. They are great examples of how we make our commitment to environment part of our daily operations throughout Montana, Idaho, Washington and Oregon.
May 10 , 2012
Avista is disappointed in the article that ran in today’s Spokesman-Review titled “Avista gives cash to oust two North Idaho incumbents,”
regarding Idaho legislators and our contribution to political campaigns in Idaho. We believe the article is misleading, and want to set the record straight about our intent and practice of engaging in policy discussions and issues on behalf of our customers and communities.
Public policy participation
Avista actively participates in local, state and national legislative and governmental activities. We work to develop relationships with elected and appointed office holders in order to understand the complexities of public policy affecting our company and be at the table on behalf of our customers and communities.
“It is appropriate and responsible for the company, through shareholder dollars and the employee-funded political action committee, to make political contributions as part of a comprehensive government relations program. Customers’ rate dollars do not fund these activities,” said Avista Chairman, President and Chief Executive Officer Scott Morris.
“As an energy company, Avista and our customers, communities, employees and shareholders are affected by the decisions made by federal, state and local officials,” Morris said. “It is essential that we have a voice in the public policy arena and that we participate in the process for the benefit of all our stakeholders.”
Avista has supported many bipartisan and partisan efforts with clear benefits to our customers and communities. These include:
• Recent passage of SB5575, which will allow power from Avista’s Kettle Falls Biomass plant
to qualify as renewable under Washington State Renewable Portfolio Mandates. Passage of this bill will help preserve rural jobs and is expected to save electric customers hundreds of millions of dollars in unnecessary capital spending on new renewable energy resources.
• Washington State University Spokane’s Biomedical and Health Sciences Building on the Riverpoint campus
, which broke ground in fall 2011 and will provide long-term economic benefits to our region as part of the comprehensive Academic Health Science Center project.
• Washington HB 1489, signed in 2011, which bans phosphorus in lawn fertilizers. Avista worked with a coalition of business, agriculture and environmental groups to help find an approach to reduce phosphorous loading into Washington lakes and rivers, improving water quality.
• Legislation to create in Pierce, Idaho, the National Guard Youth Challenge Program, a multi-phase youth intervention program intended to improve the education, life skills and employment potential of enrolled high school students in the state of Idaho. (HB 662, 2012)
• Community investments made through corporate and Avista Foundation giving (not included in customer rates). Avista Corp. and Avista Foundation donations and grants in Montana, Idaho, Washington and Oregon totaled $1.47 million in 2011.
Avista has a long history of supporting both Democrats and Republicans for election.
Avista is legally prohibited from contributing directly to political candidates for elected federal offices. In 2011, we contributed $75,770 in the states where we serve customers and where such contributions are allowed.
In Idaho in 2012, Avista has made a total of $20,250 in direct contributions to 37 candidates in 24 of the state’s 35 legislative districts. Each of these are limited to a total of $1,000 or less per candidate per election. In Washington, direct contributions to candidates total $3,450 in 2012, and in Oregon direct contributions to candidates total $5,500 in 2012. Our contributions support incumbents, challengers, and new candidates who are running for open seats. Separate contributions to political action committees in Idaho and Oregon in 2012 totaled $20,000 and $1,500 respectively.
Avista also has a voluntary, non-partisan committee for non-craft-member employees called the Avista Employees for Effective Government political action committee. Through the Avista Employee PAC, our employees have contributed $5,640 to federal candidates and political organizations in 2012.
May 04 , 2012
Thanks to new Smart Grid technology, approximately 6,500 Pullman customers can now access their real-time energy usage simply by logging onto their “My Avista” account. It’s the latest milestone in Avista’s Smart Grid Demonstration Project that’s underway in Pullman.
Avista has joined with regional partners, led by Battelle, to develop a smart grid demonstration project using matching stimulus funds from the U.S. Department of Energy (DOE). The intent of the demonstration project is to show how smart grid technology can enhance the safety, reliability and efficiency of energy delivery on a regional and national level.
The past two years have been spent designing, constructing and installing complex technology, including advanced meters, in the Pullman area that create the foundation for secure, two-way, wireless communication between customer meters and Avista.
As part of the demonstration project, Avista recently started a one-year study designed to test whether access to energy usage information has any potential impact on peoples’ behavior.
Approximately 6,500 randomly-selected customers in the Pullman area were given access to a special advanced meter web portal that lets them view their energy usage down to the hour, make adjustments and start saving energy based on their energy choices and behavior. They can see charts and graphs that track changes or trends and make more informed decisions about how to use energy.
The remaining customers in the Pullman area will not have access to the special Advanced Meter Web Portal until April 2013 when the study period concludes.
Studies like this are helping Avista learn how new technologies can enhance the safety, reliability and efficiency of energy delivery for all of our customers.
Apr 20 , 2012
By knowing what’s below, contractors and homeowners are making wise decisions
Summit Group, Inc.
A landscape design, construction and maintenance company
Digging in the dirt has been a part of my daily life for the last 29 years I have been in business. As the owner of a full-service landscape company, safety, as you can imagine is a huge focus in my line of work.
Landscaping in the Spokane and Couer d’Alene region is a seasonal operation which means tight schedules and deadlines. It is important for my company to have clear lines of communication between the project manager and crew, the homeowner, the general contractor and/or subcontractor and the utility locate company. In fact, Clearwater Summit Group
is never bashful about calling in a utility locate. One wrong move can compromise the safety of our employees as well as cost us time, money and credibility with the homeowner or general contractor.
In order to maximize our efficiency and safe operations, we have a clearly defined process for calling in utility locates. Our one rule of thumb is to never assume anything. If there is a doubt, we encourage our employees to voice their concerns to the project manager.
Since April is National Safe Digging Month, we are making it our mission at Clearwater Summit Group is to educate our customers about using the 811 Call Before you Dig system. Many of our clients will add to their landscape year after year and we want them to be aware of how important it is to know what’s below the surface of their yards before they embark on any DIY projects. Please help us and Avista
spread the word about the importance of using the 811 system
A message about 811 from Avista
We are proud to post messages from members of the community who are interested in helping us spread the word about the importance of using the free 811 utility locate system. Safety and reliability are top priorities for customers and that’s important when it comes to natural gas. Last year there were 552 customer or contractor dig-ins to Avista’s underground natural gas lines. That’s 7.9 dig-ins for every 1,000 locates which is higher than the national average of 3.7. Avista’s goal is to reduce the number of dig-ins in 2012 by 10 percent to increase public safety and reduce costs.
Apr 13 , 2012
The spring runoff season is just beginning, and can create dangerous river flows and lake levels. Stay safe by staying out of the water during high flows.
Post by Anna Scarlett
The high river flows and lake levels we saw in the first week of April brought breathtaking views at our area dams along with water over some parts of our roads and trails. This may have you thinking we’re well into the spring runoff season. But the fact is what we saw earlier this month was just a preview of what’s to come.
An abundance of early spring rain rapidly increased the flow of water into Coeur d’Alene Lake, and from there, into the Spokane River in the last days of March and early part of April. The Spokane River peaked on April 3 with nearly 28,000 cubic feet per second flowing through downtown Spokane, while Coeur d’Alene Lake peaked at just over 2,131 feet above sea level, or about 3 feet above its normal summer level. Since then, river and lake levels have gradually fallen, remaining fairly steady for the last few days.
Today (April 13), they’re starting to rise slightly again – and we’re likely in for a couple more months of high waters. Due to higher than normal seasonal snowpack (as of Friday April 13, it’s still at 108 percent of normal), and warmer expected temperatures in addition to the heavy rainfall we’ve already received, the National Weather Service is predicting above average river flows in the area in the coming months.
Safety is a top priority at Avista. So as warmer, sunny days draw you to the water, we want to remind you that Coeur d’Alene Lake and the downstream river and reservoir levels can change rapidly at any time, due to weather and other factors. Please use caution on the water and comply with all posted notices and closures, especially near the vicinity of hydroelectric facilities, and always wear your life jacket when on the water.
Property owners and lake users – remember to make necessary preparations, including removing boats from the water, and removing or securing docks and boathouses to accommodate changing water conditions.
When recreating on or along a river or reservoir, always follow these important safety tips:
• Always be alert for debris, obstructions, and partially submerged objects.
• Always obey warning signs near dams.
• Never cross boater restraining cables or buoy lines that designate areas where boats should not operate.
• Never fish, swim or boat above or below a dam - water levels can change rapidly with little warning due to operation of spill gates and turbines.
• If in a sailboat or catamaran, always look for overhead cables and power lines.
• Always wear personal flotation devices (PFDs), even if you are an adult.
• Never operate watercraft under the influence of drugs or alcohol.
• When on the water, obey all warning signs and follow all rules and regulations.
Remember rivers and streams are at their peak flows during spring and early summer. For more safety information, visit http://www.avistautilities.com/safety/dams.
Access water level information 24 hours a day
Avista has a 24-hour telephone information line that provides notification of anticipated changes on Lake Spokane, the Spokane River and Coeur d’Alene Lake.
In Washington call 509-495-8043; in Idaho, call 208-769-1357.
The recorded information line advises shoreline property owners, commercial and recreational users of changes in the lake and river elevation levels that may affect plans for water use. You can also check current river and lake levels on our website at http://www.avistautilities.com
, keyword search “weather and water.”
Apr 12 , 2012
Thanks to a partnership between Avista, The City of Sandpoint, Keokee Publishing and Northland Communications, a pair of osprey in Sandpoint have a new home – and even better, the community can watch while the pair finishes their nest and settles in – that is, if they decide to stay.
The new webcam at Sandpoint’s Memorial Field came online last week, and has picked up quite a bit of activity in the past several days, including several drop-ins by single osprey, and a pair who just yesterday visited the nest several times, going so far as bringing at least one stick back to the nest.
The cam was installed as a collaborative project between the City of Sandpoint and Keokee Publishing, in partnership with Avista and Northland Communications.
North Idaho is home to one the country's largest nesting population of ospreys, mostly due to the bounty of fish they are able to retrieve from our local bodies of water. Since fish count for 99 percent of their diet, it should come as no big surprise that they choose their homes near the beautiful lakes and rivers in our region. In fact, they usually pick a nesting location within three miles of a body of water and return to it year after year. These attractive raptors not only have great taste in housing locations, but they have a romantic side as well, as most of them mate for life. Many times the housing locations are on our electrical facilities.
Last year, the City of Sandpoint, as part of a series of upgrades at the city’s Memorial Field, replaced the field’s old, decrepit lights with new ones. Two of the old light poles had osprey nests built right atop the lights themselves. When those were removed, the city, with Avista’s help, built new nesting platforms in the park. The idea of the web cam was born shortly thereafter, with a goal of educating the public about the raptors.
Avista has ongoing programs in raptor protection, which include public education and outreach, retrofitting our poles to support nesting raptors and adopting management practices that protect birds and other wildlife. This project fits perfectly with that commitment.
The new web is streamed onto a special section of Sandpoint Online.
Take a peek now at www.sandpointonline.com/ospreys
Apr 03 , 2012
Contractor dig-in causes gas outage impacting 105 homes or businesses; quick response gets customers relit in a hurry
An employee inspects the scene of a natural gas line
dig in at Dalton Gardens, Idaho last week. 105
homes or businesses were without gas overnight
during the repair and relight process.
When it comes to the 24/7-natural gas and electric service we all depend on, Avista’s top priority is to provide it safely and reliably. It is a commitment we all take seriously, and work hard to ensure every day.
An example of this occurred Monday, March 26 at a construction site in Dalton Gardens, Idaho. A contractor struck a four-inch steel natural gas line. The line break was blowing natural gas into the area. A four-inch line doesn’t seem big; however, that size natural gas pipeline can send natural gas to numerous commercial and residential buildings. For comparison, the internal diameter of a typical residential natural gas line is roughly three-quarters of an inch.
We received the emergency call around 4 p.m., just as our natural gas crews were getting ready to go home from their workday. A crew responded immediately to secure the area from potential danger and repair the natural gas line.
After working for nearly 24 hours between their normal workday and the emergency response, the three-man crew finished the repair. Another crew arrived early in the morning to go door-to-door to all 105 businesses and residences to ensure their natural gas service was back on and to relight their natural gas appliances.
Though larger natural gas line incidents rarely occur, you can count on us 24/7 when they do. That’s standing by our commitment to provide safe and reliable service to your homes and businesses.
What you should do if there is a gas leak outdoors
Below are some instructions on what to do if a natural gas line is ever struck or you believe there is a leak nearby.
When outdoors, look for these signs:
• Rotten egg odor in the air. We add an odorant that smells like rotten eggs so you’ll know right away if there is a problem.
• Blowing or hissing sound
• Dust blowing from a hole in the ground
• Continuous bubbling in wet or flooded areas
• Dead or discolored vegetation in an otherwise green area
In the event of a natural gas leak, your safety and of those around you are priority one. Any time you smell or hear a gas leak, take these precautions:
• Evacuate the immediate area. Leave immediately on foot in the direction away from where the gas is leaking. Warn others to keep away from the affected area.
• Call Avista Utilities at 1-800-227-9187, and stay on the phone with us until we have all the information we need to send help. Never assume someone else has already reported the leak.
Because natural gas is lighter than air, it becomes combustible when mixed with air and exposed to an ignition source. Don’t smoke, light matches, turn your electrical switches on or off, use the telephone or do anything else that might create a spark.
To report a life-threatening emergency, always call 911.
April is National Call Before You Dig Month
Spring is officially here; and with the warming of the season comes outdoor projects. Before you start digging any time of year, remember to make one easy phone call to 811 or a click of the mouse to http://www.call811.com
to get your underground utility lines marked.
It’s easy and free. Just call 811 or request at http://www.call811.com
at least two business days before you dig, and a professional locator will come to your proposed dig site to mark the approximate location of the lines. Once you know where they are, it’s safe to start digging.
Apr 02 , 2012
April is National Call Before You Dig month
"Those boots are made for digging and that’s
just what they’ll do, but one of these days if you
don’t call 811" . . . OK, so song lyrics don’t really
fit here. Call 811 two days before digging to
locate underground utility lines.
It’s April and that can mean oone thing. Yep, it’s National Call Before You Dig month.
To mark the month, the governors of Washington, Idaho and Oregon have again issued proclamations for their respective states recognizing April as Safe Digging Month and encouraging citizens to call the 811 one-call service two days in advance for free locates of underground utilities lines.
Not calling before starting those spring projects that involve digging could mean injury, damages to utilities and service disruptions, and potential fines and repair costs. A number of communications are planned this month to help make sure customers and contractors know the importance of calling 811 or going online at www.callbeforeyoudig.org
to request a locate of underground lines.
Safety and reliability are top priorities for customers and that’s important when it comes to natural gas. Last year there were 552 customer or contractor dig-ins to Avista’s underground natural gas lines. That’s 7.9 dig-ins for every 1,000 locates which is higher than the national average of 3.7. Avista’s goal is to reduce the number of dig-ins in 2012 by 10 percent to increase public safety and reduce costs.