Jun 04 , 2012
Severe weather can strike at any time, which may have you wondering what you can do to prepare your home or business for a power outage. Here are a few tips to help you stay safe during a severe weather event:
Know how to report an outage.
If your power is out, call us right away at 800-227-9187 or report it online at www.avistautilities.com.
We have a mobile version of our site, which makes reporting easy for mobile device users. You can also track power outages online or on a mobile device.
Stay away from downed power lines. If you see a downed line, consider it to be energized and stay away from it. Call us right away to report any downed lines.
Remember your appliances. Turn off all the appliances you think were on before your power went out.
Unplug. Unplug your electronic equipment, including computers.
Keep it closed. Keep your refrigerator or freezer door closed as much as possible to keep the cool air inside.
Don’t grill indoors. Never use a grill indoors to prepare food.
Give yourself a visual cue. Leave a light or radio on to let you know when you have service again.
More safety tips can be found online at www.avistautilities.com. Rest assured that during an outage event, Avista will be working day and night to restore your power.
Jun 01 , 2012
Customers continue benefiting from rebate and incentive programs to reduce energy use
Post by Anna Scarlett
Avista customers in Washington could see a decrease in their electric and natural gas rates beginning Aug. 1, if the Washington Utilities and Transportation Commission approves the company’s request to reduce surcharges that fund the company’s electric and natural gas energy efficiency programs.
The decreases are being requested to balance the amount of funding required for Avista to operate its energy efficiency programs, including the rebates and incentives paid to participating customers for installing energy saving measures. The requests are a part of Avista’s annual report to Washington regulators regarding the funding of the company’s energy efficiency programs.
If Avista’s requests are approved, electric customers in Washington would see an overall 1.9 percent decrease, or $1.47 a month for residential customers using an average of 989 kilowatt hours. Natural gas customers in Washington would see an overall 1.3 percent decrease, or a 79-cent per month reduction for residential customers using 68 therms. These tariff adjustments have no impact on company earnings.
Last year customers in Avista’s three-state service area received more than 43,000 rebates and incentives totaling almost $16 million. The energy savings are enough to power more than 5,300 Inland Northwest homes for a year and serve 2,300 homes with natural gas for a year, or almost 64,000 megawatt hours and 1.7 million therms of natural gas.
Of the rebates paid in 2011, more than 28,000 were to Washington customers totaling $11.4 million, more than 12,000 rebates to Idaho customers totaling $3.7 million, and Oregon customers received 2,300 rebates totaling $1.2 million. The most popular energy and cost-saving measures for residential customers included purchasing Energy Star ® appliances, installing high efficiency natural gas furnaces, and upgrading insulation. The average residential rebate for single family homes was $105.
Approximately $1.7 million was provided for weatherization for qualifying low-income customers in Washington and $595,000 for Idaho customers. An additional $40,000 was provided for conservation education for Idaho customers.
Information on energy efficiency rebates and incentives Avista offers for residential, commercial and low-income customers is available at www.everylittlebit.com, along with other energy-saving information.
May 30 , 2012
Over the past few years, we’ve heard from our customers and employees that they want more information on how we do business in areas like utility operations, environmental stewardship and our community impact. We’re glad you asked!
That information and more is available in our fourth annual report on our performance, “Together We Will Build Shared Value,”
now online at avistautilities.com.
Our primary mission is to provide the energy you need for your life. The back story is all about what goes into providing that energy and how often this has additional benefits to the customers and communities we serve. That’s shared value.
In this year’s report, we tell many stories of how shared value is created throughout our business. For example, in the Utility Operations section we talk about how Avista must meet state-mandated energy savings targets. As part of our sustainable business practices, the report is published online
We’ve made PDF files available of the entire report and four of its sections for your convenience in sharing the report with others.
Shared value is at the heart of what Avista does every day. We hope you’ll take the time to read this year’s report and give us your feedback
. We want to hear from you about how – together – we can continue to build shared value.
May 04 , 2012
Thanks to new Smart Grid technology, approximately 6,500 Pullman customers can now access their real-time energy usage simply by logging onto their “My Avista” account. It’s the latest milestone in Avista’s Smart Grid Demonstration Project that’s underway in Pullman.
Avista has joined with regional partners, led by Battelle, to develop a smart grid demonstration project using matching stimulus funds from the U.S. Department of Energy (DOE). The intent of the demonstration project is to show how smart grid technology can enhance the safety, reliability and efficiency of energy delivery on a regional and national level.
The past two years have been spent designing, constructing and installing complex technology, including advanced meters, in the Pullman area that create the foundation for secure, two-way, wireless communication between customer meters and Avista.
As part of the demonstration project, Avista recently started a one-year study designed to test whether access to energy usage information has any potential impact on peoples’ behavior.
Approximately 6,500 randomly-selected customers in the Pullman area were given access to a special advanced meter web portal that lets them view their energy usage down to the hour, make adjustments and start saving energy based on their energy choices and behavior. They can see charts and graphs that track changes or trends and make more informed decisions about how to use energy.
The remaining customers in the Pullman area will not have access to the special Advanced Meter Web Portal until April 2013 when the study period concludes.
Studies like this are helping Avista learn how new technologies can enhance the safety, reliability and efficiency of energy delivery for all of our customers.
Apr 23 , 2012
Ashland customer praises employees for going the extra mile
Guest Blog Post by Brian TaylorMedford, Oregon Gas Operations Manager
In my position as Gas Operations Manager in Medford, I hear from customers quite a bit, which I enjoy. One of the best parts of my job is when a customer goes above and beyond to simply thank our employees for work they did at a home or business. Recently a customer called after two of our employees spent time at her home ensuring the safe operation of her very antique range.
It’s easy to talk about customer service, but it’s another thing to actually do it - Avista employees Marty Moore and Eddie Randles live it.
In mid-March, Moore was at the Ashland customer’s home. Her antique range had a leak that needed to be fixed. Given the age and model of the appliance Moore was concerned that the customer would have trouble finding a dealer who could provide service. He called a few on her behalf and found no takers. So, when Moore was called away on an emergency call, he called in Randles, who was working on some natural gas pipelines nearby, to help out. This avoided immediately shutting the customer off.
Randles was able to fix the small leak around the control body seal. He also cleaned and adjusted the pilot light while he was in there. The range was so old that the name plate was faded. Despite that, he was able to get enough information about the range to find a dealer in California who still stocks parts for it. This information just might come in handy in the future.
Here’s the best part. The customer called and spoke to two different Customer Service Representatives about the employees who visited her home.
“She was absolutely amazed with all [Moore and Randles] have helped her with today,” wrote one CSR.
Another CSR wrote, “The serviceman was very professional, friendly and went above and beyond what she expected. He paid attention to detail and helped her with things she didn’t expect, every little detail to help her get back in service . . . She is very happy with Avista.”
We do little fixes, like this one, for customers all the time. If a customer needs something extra and we can provide it without too much trouble, we’ll go ahead and do it. For the customer in Ashland with the antique range, these fixes went a long way.
Have you had a similar experience? Tell us about it in the comments.