Telephone Scam Alert: Targeting Utility Customers    

Tags: Avista Utilities, Customer Service, Safety, Electricity

 
 
We want customers to be aware of a telephone scam making its way across the country.
 
The Washington Utilities and Transportation Commission (UTC) today warned utility consumers of a growing telephone scam.
 
The scam involves telephone callers claiming to be from a utility company and then employing a variety of techniques to defraud customers.

Some threaten customers with disconnecting electric service to their home or business if they don’t make a payment immediately. The scam artist instructs them to send money via prepaid card or online payment service, such as PayPal or GreenDot, before their power is shut off. The scammer’s caller-ID is falsified so it appears to originate from the utility company, a practice known as “spoofing.”
 
If you receive a call like this, please hang up immediately and call us at 1-800-227-9187 to let us know. You are also advised to call your local law enforcement agency to report it.

Consumers are also urged to report suspicious calls to both the UTC at 1-888-333-WUTC (9882).
 
Posted by  System Account  on  10/2/2013
0  Comments  | 0  Links to this post | Bookmark this post with:          
 

Comments

Add a Comment


We encourage comments on this blog, but this is a family friendly conversation, so please check out our discussion guidelines so we’re all on the same page. By submitting a comment, you agree to these terms and our Privacy Policy.  

Customers must have a My Account and be logged in to comment.
Login to My Account | Create My Account


Name:    
Comments:    



We're hopeful that this space will encourage thought provoking and informative community discussions about issues related to our products and services. Currently you must be an Avista customer to participate in the conversation, but stay tuned. In the coming weeks we'll also provide an opportunity for non-customers to participate in this forum.