Scams - it seems like hardly a day goes by that you don’t hear or read about one somewhere.
Unfortunately, scams involving utilities are not new. To help make sure you don’t fall victim to someone representing themselves as Avista, we want you to know about our standard business practices.
• Avista field employees and authorized contractors should wear or have in their possession their Avista photo identification badge. Ask to see it if you are in doubt. If they don’t have identification, you can ask them to leave.
• Some of our field employees wear a lime-green safety reflective vest with an Avista logo while others often wear a sweatshirt, long-sleeve shirt, t-shirt or other similar clothing with an Avista logo.
• Authorized Avista contractors have vehicle signs stating they are under contract to Avista Utilities.
• Field employees and authorized contractors typically do not need access to the inside of your home unless you have contacted Avista directly about a specific problem.
• As a customer, you should not receive a phone call or email from us asking for your confidential information, such as security number, credit card number or banking information or demanding immediate payment over the phone. Instead a customer with a past due amount would be notified by letter of the outstanding balance and possible disconnection of service.
• If you receive a call from someone claiming to be an Avista representative asking for your confidential information, end the call and phone us at (800) 227-9187. That’s our customer service number which is also located on your Avista bill. You can also call us any time to verify the identification of an employee or authorized contractor.
Always think safety first. Do not give in to high pressure tactics to let someone into your home or to provide confidential information over the phone.