Avista named number one in customer satisfaction by gas customers   

Tags: Avista Utilities, Natural Gas, Community Service


J.D. Power
Have you heard of J.D. Power and Associates? It’s the organization that hands out kudos and neat trophies to deserving businesses each year for outstanding customer satisfaction. Well, we hit their list today.

Following a survey of natural gas customers, Avista achieved the highest ranking in the West among mid-size natural gas utilities for excellence in customer satisfaction. This is a great recognition for our employees – from the folks in the contact center who handle thousands of calls each week about bills and who help customers with payment plans, to the service personnel who maintain more than 11,000 miles of gas distribution and service pipelines. From the engineers who plan the construction of gas lines to serve a growing number of customers, to the web technicians who create easy-to-use resources like the Online Energy Analyzer. And for many, many other hard-working Avista folks who truly care about providing the best service to our customers, safely and reliably.

We’ve been listening closely to our customers and doing the right things to serve them well, as the J.D. Power and Associates 2010 study affirms. And we’ll continue to do those things going forward. We encourage you to browse this website and experience some of the ways we’re interacting and join the conversation
 
 
Posted by  System Account  on  9/22/2010
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