It’s the first of the month – you can do that transaction online   

Tags: Avista Utilities

An Avista My Account page
Post by Dan Kolbet

The first working day of the month is typically a very busy time for our Contact Center because call volumes are high. Pile on top of that the time of year when college students are moving in and out and setting up or closing accounts and, oh yeah, a holiday weekend – and you’re going to have some busy phone lines.

I e-mailed (note “e-mailed,” not called) one of our customer service managers this morning and asked about call volume. He said they’d answered more than 1,000 calls already this morning – and projected four times that amount by the end of the day.

I’m a customer too and I’ve never had to wait more than a few moments to talk to one of our customer service reps (CSRs). I can’t tell you what your wait time (if any) might be if you call, but I know one sure-fire way to avoid any wait – go online. Nearly everything you can do on the phone with a CSR can be done at this website www.avistautilities.com. Just sign-in your My Account and you are set.

Want to sign up for comfort level billing? Check. How about starting or stopping service? Check. Need to make a payment? Check. Want to chat about your day . . . OK, so you can’t do that online (except for at the Blog, but just about everything else is available for you.)

So, give it a shot if you need to work with us today (or any day for that matter).
 
Let me know how it goes. Conversation@avistautilities.com
 
 
Posted by  System Account  on  6/1/2010
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