Transcript: KHQ live chat with Avista   


This morning – really early this morning – I was lucky enough to host KHQ’s live chat session during the news station’s morning show. All they had to say was, “visit and ask this guy from Avista anything you want.” And the questions poured in for two hours.

It was great to have so many conversations with customers over a relatively short period of time. We do the same sort of Q and A conversation through our blog inbox,, but this was so different because it was not just two-way, but an entire community of people talking about energy. 

It was busy and exciting, and in the end I was pretty pleased with the number of topics we covered. We talked about rates, energy efficiency, natural gas markets, land use, relicensing, regulated and investor-owned utilities, power outages, the Avista blog, Comfort Level Billing, the Online Bill Analyzer, estimated meter reads and a lot of stuff in between.

If you’d like to read the transcript, you can download it here as a PDF. You can also view the chat here for now (until the station moves it off the website).

I’d like to say thanks to KHQ and everyone who chatted with me – I’d love to do it again, but if you have questions in the meantime contact us at

Post by Dan Kolbet
Posted by  System Account  on  11/17/2009
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