For 120 years, Avista (and Washington Water Power for a long time) has been talking with you. OK, none of us have been around that long, but you get the idea. The conversation might have happened at a community event, a ball game, public meeting or you might even know one of our employees personally. As a company we’ve also been speaking with you through our Contact Center, traditional mail, e-mail and our website.
The point is this whole “conversation” thing isn’t all that new. This blog is just a new extension.
We hope that this blog will be a place where you can come and learn more about Avista, our actions and vision for today and the future. But it’s not all about us. We wouldn’t exist without you, and we know it. This blog will feature your stories, questions and opinions. And yes, you can disagree with us – that’s OK.
We also hope that this conversation will allow us to better respond to your concerns, while giving you an inside look into our company. Transparency is a good thing.
As of this post, we’ve been publishing the blog for about two months. The customer interactions have been fantastic. Most people have preferred to send an e-mail, rather than comment openly, but it’s been no less successful.
If you want to comment on a post, you need to have a My Account
associated with an Avista Utilities account at your home or business. It takes just a minute to set up, so you might want to do it today. We’re looking for some meaningful dialog with customers, so we’ve also set some Discussion Guidelines
that are worth a look too.
You can also send us an e-mail
if you have a question about Avista or utilities in general. We’ll respond within two business days. We may paraphrase your message and share it on the blog to keep this conversation going.
This blog is hosted by Avista Communications Manager Dan Kolbet. Dan was born and raised in Avista’s service territory and has been with the company since 2007.
You’re likely to see his username “Dan_at_Avista” on local blogs, twitter and discussion forums – yes, it’s the same guy.
If you’d like updates on blog posts and a little extra insight into what’s happening at the company, sign up to follow Dan on twitter: www.twitter.com/dan_at_avista
. You can also contact Dan directly here