| | | Your Safety | What should I do if I see a downed or damaged electrical line? |
| | | Your Safety | What if I need to trim trees near power lines? |
| | | Your Safety | Who do I call to locate underground gas and electric lines on my property? |
| | | Your Safety | Do you have resources to teach my children about gas and electric safety? |
| | | Power Outages | What should I do if my power goes out? |
| | | Power Outages | Why can't Avista tell me when my power will be restored? |
| | | Power Outages | How is power restored during major outages? Whose power gets restored first? |
| | | Power Outages | Power has been restored to others around me. Why am I still without power? |
| | | Power Outages | Can I receive a wake-up call if my power is out? |
| | | Power Outages | Why do my lights sometimes blink during a storm? |
| | | Power Outages | How can I report a streetlight that is not working? |
| | | Managing Your Energy Use | Why was my most recent bill so much higher than normal? Why do my bills vary from month-to-month? |
| | | Managing Your Energy Use | I was on vacation. Shouldn’t my bill be lower? |
| | | Managing Your Energy Use | Why was my neighbor’s bill much lower than mine? |
| | | Managing Your Energy Use | What can I do to reduce my monthly bill? |
| | | Managing Your Energy Use | Do you offer any rebates for weatherizing my home or installing energy efficient appliances? |
| | | Our Environment | Is Avista doing anything to reduce its impact on global warming? |
| | | Our Environment | How can I find out about current lake level and river flow information in my area? |
| | | Our Community | Does Avista have any funding available to assist local non-profit organizations? |
| | | Our Community | Are there programs available to help me pay my Avista Bill? |
| | | Business Information | Does Avista offer any resources to help me understand my business’s energy use, and find ways to be more efficient? |
| | | Business Information | Who can I talk to about the current and future energy needs of my business? |
| | | Business Information | Where can I find information about Avista’s rates? |
| | | General Information | What is Avista's mailing address? Where should I send my monthly payment? |
| | | General Information | What are Avista's business hours? |
| | | General Information | How can I provide feedback to Avista? |
| | | General Information | Who regulates Avista? |
| | | General Information | Are there any job openings at Avista? |
| | | General Information | Can I view information about my Avista account online? |
| | | General Information | How do I change my mailing address or phone number? |
| | | General Information | My name has changed. How do I change it on my Avista account? |
| | | General Information | Can I start or stop my service online? What if I’m just moving from one address to another? |
| | | General Information | Do you have interpreters for people who don’t speak English? |
| | | Services and Pricing | Where can I find information about Avista’s rates? |
| | | Services and Pricing | How do Avista’s rates compare to other companies’ rates? |
| | | Services and Pricing | Does Avista offer special rates for seniors or peak/off peak time-of-day rates? |
| | | Services and Pricing | Can I purchase Wind Power through Avista? |
| | | Services and Pricing | Do you offer any rebates for weatherizing my home or installing energy efficient appliances? |
| | | Services and Pricing | How can I get natural gas installed in my home? |
| | | Accessing My Account Online | What if I forgot my e-mail address or password to Sign-In to My Account? |
| | | Accessing My Account Online | How do I change my e-mail address or password online?
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| | | Accessing My Account Online | Is the Avista Utilities web site secure? |
| | | Accessing My Account Online | What are Cookies and why do I need them? |
| | | Accessing My Account Online | What is a Spam Filter, and do I need to adjust the settings? |
| | | Billing Information | Can I receive my monthly billing statement electronically? |
| | | Billing Information | Will I still receive a paper bill once I've registered for Avista eBill? |
| | | Billing Information | I’d like to receive paper bills again. How do I cancel my eBill service? |
| | | Billing Information | Does Avista offer a program that allows me to pay a fixed amount each month for my energy usage? |
| | | Billing Information | What is the Basic charge that appears on my Avista bill? |
| | | Payment Information | Where can I pay my bill in person? |
| | | Payment Information | Can I be enrolled in the Automatic Payment Service (APS) program and still receive an eBill? |
| | | Payment Information | Can I make payment arrangements online? |
| | | Billing Information | Can I change the date my bill is due each month? |
| | | Payment Information | What types of payment options does Avista offer? |
| | | Payment Information | What happens if I can't pay my bill by the due date? May I make partial payments? |
| | | Payment Information | It can be difficult to pay those high bills in the winter. Does Avista offer a payment plan to help spread my bills out more evenly over the year? |
| | | Payment Information | Is there any financial help available to assist me in paying my energy bill? |
| | | Payment Information | What is Project Share? |
| | | Payment Information | Does Avista offer gift certificates? |
| | | Your Safety | What does Natural Gas smell like? |
| | | Your Safety | Who do I call if I think I smell gas? |
| | | Your Safety | What should I do if I suspect carbon monoxide in my home? |
| | | Billing Information | Can I change the date my bill is due each month? |
| | | Payment Information | What types of payment options does Avista offer? |
| | | Our Community | Does Avista have any programs available to teach children about electricity and natural gas? |
| | | Buck-A-Block | What is renewable energy? |
| | | Buck-A-Block | What happens if I buy more blocks of kWhs (offsets) than I use in a month? |
| | | Buck-A-Block | How much is the premium for renewable energy? |
| | | Buck-A-Block | Is the cost for blocks of renewable energy through Buck-A-Block in addition to the regular rates I pay?
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| | | Buck-A-Block | Isn’t our hydropower renewable?
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| | | Buck-A-Block | What is Avista’s resource mix?
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| | | Buck-A-Block | Why is Avista Utilities offering new renewable energy?
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| | | Claims Inquiry | When should I call Avista if I have an interruption in my electric service? |
| | | Claims Inquiry | Who is responsible for damages that may have occurred because of a power outage? |
| | | Claims Inquiry | What should I do if there is a scheduled power outage? |
| | | Claims Inquiry | What can I do to protect the food in my freezer and refrigerator during a power outage? |
| | | Claims Inquiry | How do surge protectors work? Why do I need one? |
| | | Claims Inquiry | Does Avista have the right to access my property? |
| | | Claims Inquiry | As a Landlord, can I get information on my tenant’s account? |
| | | Claims Inquiry | Who is responsible for tree trimming and clean up on my property? |
| | | Claims Inquiry | What should I do if there is a tree limb on the power line? |
| | | Claims Inquiry | When should I call before starting a project that involves digging? Why is it important? |
| | | Claims Inquiry | I believe that I have an issue that is not covered by these Q&As. How do I submit a claim inquiry with Avista? |
| | | Buck-A-Block | How much does solar cost? |
| | | Buck-A-Block | Will the addition of Solar RECs increase the Buck-A-Block pricing? |