<?xml version="1.0" encoding="utf-8" ?>
<sideNavigation>


  <!--   MY ACCOUNT   -->

  <links>
    <targets>
    	<target url="*" customer="*" />
    	<target url="*" customer="residential" />
    	<target url="*" customer="business" />
    	<target url="/account" customer="*" />
    	<target url="/account" customer="residential" />
    	<target url="/account" customer="business" />
    </targets>
    <link text="My Account" url="/account/pages/default.aspx"/>
    <link text="My Bill" url="/account/bill/pages/default.aspx">
    	<link text="- Billing History" url="/account/_layouts/Avista/Transactions/BillingHistory.aspx"/>
    	<link text="- Bill Analyzer" url="/account/_layouts/Avista/Transactions/BillAnalyzer.aspx"/>
    	<link text="- Reduce Your Use" url="/account/_layouts/Avista/Transactions/ReduceYourUse.aspx"/>
    	<link text="- Reading Your Bill" url="/account/bill/readyourbill/pages/default.aspx"/>
    	<link text="- Reading Your Meter" url="/account/bill/readyourmeter/Pages/default.aspx"/>
    </link>
    <link text="My Payments" url="/account/payments/pages/default.aspx">
    	<link text="- Pending Payments" url="/account/_layouts/avista/transactions/ViewPendingPayments.aspx"/>
    	<link text="- Payment History" url="/account/_layouts/Avista/Transactions/PaymentHistory.aspx"/>
    	<link text="- Report A Payment" url="/account/_layouts/avista/transactions/reportpaymentpaid.aspx"/>
    </link>
    <link text="Moving?" url="/account/moving/pages/default.aspx">
    	<link text="- Start Service" url="/myaccount/my/account.asp?form=RO&amp;pg=proxy1"/>
    	<link text="- Stop Service" url="/account/_layouts/Avista/transactions/CloseService.aspx"/>
    	<link text="- Transfer Service" url="/account/_layouts/Avista/transactions/TransferService.aspx"/>
    </link>
    <link text="Update My Account" url="/account/update/pages/default.aspx">
    	<link text="- Change Email" url="/account/_layouts/avista/membership/Update.aspx"/>
    	<link text="- Change Password" url="/account/_layouts/avista/membership/Update.aspx"/>
    	<link text="- Change Mailing Address" url="/account/_layouts/avista/transactions/UpdateAccountInformation.aspx"/>
    	<link text="- Change Phone Number" url="/account/_layouts/avista/transactions/UpdateAccountInformation.aspx?update=phone"/>
    	<link text="- E-mail Preferences" url="/account/_layouts/avista/membership/SetCommunicationPreferences.aspx"/>
    </link>
    <link text="Billing Options" url="/account/billoptions/pages/default.aspx">
    	<link text="- Avista eBill" url="/account/_layouts/avista/transactions/ebillenrollment.aspx"/>
    	<link text="- Comfort Level Billing" url="/account/_layouts/avista/transactions/clbenrollment.aspx"/>
    	<link text="- Master Billing" url="/account/billoptions/masterbill/pages/default.aspx"/>
    	<link text="- Project Share Pledge" url="/account/_layouts/avista/transactions/projectsharepledge.aspx"/>
    	<link text="- Buck-A-Block Program" url="/services/renewable/wind/pages/default.aspx"/>
    </link>
    <link text="Payment Options" url="/account/payoptions/pages/default.aspx">
    	<link text="- Pay Now" url="/account/_layouts/avista/transactions/paybill.aspx?landing=true"/>
    	<link text="- Pay in Person" url="/account/_layouts/avista/PayStationSearch.aspx"/>
    	<link text="- Pay by Mail" url="/account/payoptions/paybymail/pages/default.aspx"/>
    	<link text="- Automatic Payment" url="/account/_layouts/avista/transactions/apsenrollment.aspx"/>
    	<link text="- Project Share Donation" url="/account/_layouts/avista/transactions/projectshare.aspx"/>
    	<link text="- Energy Assistance" url="/community/assistance/pages/default.aspx"/>
    	<link text="- Payment Arrangement" url="/account/_layouts/avista/transactions/makepaymentarrangements.aspx"/>
    </link>
    <link text="Bill Inserts" url="/account/_layouts/avista/billinserts.aspx"/>
  </links>



  <!--   SERVICES & PRICING   -->



  <links>
    <targets>
    	<target url="/services" customer="*" />
    </targets>
    <link text="Services and Pricing" url="/services/pages/default.aspx"/>
    <link text="Natural Gas" url="/services/gas/pages/default.aspx">
    	<link text="- Outdoor Living" url="/services/gas/outdoor/pages/default.aspx"/>
    	<link text="- Pricing" url="/services/gas/price/pages/default.aspx"/>
    </link>
    <link text="Electricity" url="/services/electricity/pages/default.aspx">
    	<link text="- Pricing" url="/services/electricity/price/pages/default.aspx"/>
    </link>
    <link text="Renewable Energy Generation" url="/services/renewable/pages/default.aspx">
    	<link text="- Buck-A-Block Program" url="/services/renewable/wind/pages/default.aspx"/>
    	<link text="- Renewable Generation Incentive" url="/services/renewable/incentives/pages/default.aspx"/>
    </link>
    <link text="Energy Pricing" url="/services/energypricing/pages/default.aspx">
		<link text="- Current Rate Cases" url="/services/energypricing/ratecase/Pages/default.aspx"/>
    	<link text="- Rates &amp; Tariffs" url="/prices/rates/default.asp"/>
    </link>
    <link text="How Energy Works" url="/services/how/pages/default.aspx">
    	<link text="- Generating Electricity" url="/services/how/generating/pages/default.aspx"/>
    	<link text="- Natural Gas" url="/services/how/naturalgas/pages/default.aspx"/>
    </link>
  </links>



  <!--   ENERGY SAVINGS   -->



  <links>
    <targets>
    	<target url="/savings" customer="*" />
    </targets>
    <link text="Energy Savings" url="/savings/pages/default.aspx"/>
    <link text="Energy Efficient Rebates" url="/savings/rebates/pages/default.aspx">
    	<link text="- Washington/Idaho" url="/savings/rebates/pages/WashingtonandIdahoCustomerRebates.aspx"/>
    	<link text="- Oregon" url="/savings/rebates/pages/OregonResidentialCustomer.aspx"/>
    </link>
    <link text="Energy Saving Tips" url="/savings/tips/pages/default.aspx">
    	<link text="- No-Cost Tips" url="/savings/tips/pages/nocost.aspx"/>
    	<link text="- Do-It-Yourself Tips" url="/savings/tips/pages/diy.aspx"/>
    	<link text="- Contractor-Assisted Tips" url="/savings/tips/pages/contractor.aspx"/>
    </link>
    <link text="Energy Savings Suite" url="/savings/suite/pages/default.aspx"/>
    <link text="Energy Loan Program" url="/savings/rebates/pages/default.aspx"/>
    <link text="Every Little Bit" url="http://www.everylittlebit.com" target="_blank"/>
    <link text="Avista Kids" url="http://www.avistakids.com/" target="_blank"/>
    <link text="Energy Assistance Programs" url="/savings/assistance/pages/default.aspx"/>
  </links>



  <!--   YOUR SAFETY   -->



  <links>
    <targets>
    	<target url="/safety" customer="*" />
    	<target url="/safety" customer="residential" />
    	<target url="/safety" customer="business" />
    </targets>
    <link text="Your Safety" url="/safety/pages/default.aspx"/>
    <link text="Electric Safety" url="/safety/electric/pages/default.aspx">
    	<link text="- Indoor/Outdoor Safety" url="/safety/electric/indoor_outdoor/pages/default.aspx"/>
    	<link text="- Contractor" url="/safety/electric/contractor/pages/default.aspx"/>
    	<link text="- Emergency Responders" url="/safety/electric/ems/pages/default.aspx"/>
    </link>
    <link text="Natural Gas Safety" url="/safety/naturalgas/pages/default.aspx">
    	<link text="- Indoor/Outdoor Safety" url="/safety/naturalgas/indoor_outdoor/pages/default.aspx"/>
    	<link text="- Contractor" url="/safety/naturalgas/contractor/pages/default.aspx"/>
    	<link text="- Emergency Responders" url="/safety/naturalgas/ems/pages/default.aspx"/>
    </link>
    <link text="Call Before you Dig" url="/safety/call/pages/default.aspx"/>
    <link text="Power Outages" url="/safety/outages/pages/default.aspx"/>
    <link text="Safety Around Dams" url="/safety/dams/pages/default.aspx"/>
    <link text="Fire Safety" url="/safety/fire/pages/default.aspx"/>
    <link text="Kid Central" url="/safety/kids/pages/default.aspx">
    	<link text="- The Safety World for Kids" url="/wattson/safetyworld/index.html" target="_blank" />
    	<link text="- Avista Kids" url="http://www.avistakids.com" target="_blank" />
    </link>
  </links>



  <!--   OUR ENVIRONMENT   -->



  <links>
    <targets>
    	<target url="/environment" customer="*" />
    	<target url="/environment" customer="residential" />
    	<target url="/environment" customer="business" />
    </targets>
    <link text="Our Environment" url="/environment/pages/default.aspx"/>
    <link text="Awards" url="/environment/awards/pages/default.aspx"/>
    <link text="Stewardship" url="/environment/stewardship/pages/default.aspx">
    	<link text="- Clark Fork Project" url="/environment/stewardship/pages/ClarkForkRelicensing.aspx"/>
    </link>
    <link text="Recreation" url="/environment/recreation/pages/default.aspx">
    	<link text="- Spokane River" url="/environment/recreation/spokaneriver/Pages/default.aspx"/>
    	<link text="- Clark Fork River" url="/environment/recreation/clarkforkriver/Pages/default.aspx"/>
    </link>
    <link text="Recycling" url="/environment/recycling/pages/default.aspx"/>
    <link text="Sustainability" url="/environment/sustainability/pages/default.aspx">
    	<link text="- Energy Portfolio" url="/environment/sustainability/portfolio/pages/default.aspx"/>
    	<link text="- Conservation Programs" url="/environment/sustainability/programs/pages/default.aspx"/>
    </link>
    <link text="Global Climate Change" url="/environment/climate/pages/default.aspx"/>
  </links>



  <!--   OUR COMMUNITY   -->



  <links>
    <targets>
    	<target url="/community" customer="*" />
    	<target url="/community" customer="residential" />
    	<target url="/community" customer="business" />
    </targets>
    <link text="Our Community" url="/community/pages/default.aspx"/>
    <link text="Doing Our Part" url="/community/ourpart/pages/default.aspx">
    	<link text="- Debi Neumaier in Idaho" url="/community/ourpart/pages/story1.aspx"/>
    	<link text="- Community Garden" url="/community/ourpart/pages/story2.aspx"/>
    	<link text="- Lunch Buddies" url="/community/ourpart/pages/story3.aspx"/>
    </link>
    <link text="Energy Assistance Program" url="/community/assistance/pages/default.aspx">
    	<link text="- Energy Assistance" url="/community/assistance/pages/energy.aspx"/>
    	<link text="- CARES program" url="/community/assistance/pages/cares.aspx"/>
    	<link text="- Senior Outreach" url="/community/assistance/pages/outreach.aspx"/>
    	<link text="- Project Share" url="/community/assistance/pages/share.aspx"/>
    	<link text="- Translation Services" url="/community/assistance/pages/translation.aspx"/>
    </link>
    <link text="Giving" url="/community/giving/pages/default.aspx"/>
    <link text="Economic Prosperity" url="/community/prosperity/Pages/default.aspx"/>
    <link text="Educator Resources" url="/community/educators/Pages/default.aspx"/>
  </links>



  <!--   INSIDE AVISTA   -->



  <links>
    <targets>
    	<target url="/inside" customer="*" />
    	<target url="/inside" customer="residential" />
    	<target url="/inside" customer="business" />
    </targets>
    <link text="Inside Avista" url="/inside/pages/default.aspx"/>
    <link text="Work. Play. Live." url="/inside/workplaylive/pages/default.aspx"/>
    <link text="About Us" url="/inside/about/pages/default.aspx"/>
    <link text="History" url="/inside/history/pages/default.aspx"/>
    <link text="Careers" url="/inside/careers/pages/default.aspx"/>
    <link text="Media Room" url="/inside/media/pages/default.aspx"/>
    <link text="Service Territories" url="/inside/serviceterritory/pages/default.aspx"/>
    <link text="Doing Business With Us" url="/inside/contracts/Pages/default.aspx"/>
    <link text="Resources and Transmission Services" url="/inside/resources/pages/default.aspx">
    	<link text="- Hydropower" url="/inside/resources/merchant/hydropower/Pages/default.aspx"/>
    	<link text="- Merchant Services" url="/inside/resources/merchant/pages/default.aspx"/>
    	<link text="- Integrated Resource Plan (IRP)" url="/inside/resources/IRP/pages/default.aspx"/>
    	<link text="- Price Reporting Code" url="/inside/resources/pricereporting/pages/default.aspx"/>
    	<link text="- Spokane River Relicensing" url="/resources/relicensing/spokane/default.asp" target="_blank" />
    	<link text="- Clark Fork River Project" url="/resources/hydro/clarkfork/default.asp" target="_blank" />
    	<link text="- Transmission Services" url="/inside/resources/pages/transmissionservices.aspx"/>
    	<link text="- Palouse Transmission Line Project" url="/inside/resources/palouse/pages/default.aspx"/>
    	<link text="- Weather and Water Flow Information" url="/inside/resources/pages/waterflow.aspx"/>
    </link>
    <link text="Avista Corp." url="http://www.avistacorp.com/" target="_blank">
    	<link text="- Investor Information" url="http://investor.avistacorp.com/phoenix.zhtml?c=97267&amp;p=irol-IRHome" target="_blank" />
    </link>
  </links>



  <!--   CONTACT US   -->



  <links>
    <targets>
    	<target url="/inside/contact" customer="*" />
    	<target url="/inside/contact" customer="residential" />
    	<target url="/inside/contact" customer="business" />
    </targets>
    <link text="Contact Us" url="/inside/contact/pages/default.aspx"/>
    <link text="Email Us" url="/inside/contact/_layouts/avista/contactus.aspx">
    	<link text="- Web Site Feedback" url="/inside/contact/_layouts/avista/contactus.aspx?category=Web%20Site%20Feedback"/>
    	<link text="- Complaint/Concern" url="/inside/contact/_layouts/avista/contactus.aspx?category=Complaint/Concern"/>
    </link>
    <link text="Call Before You Dig" url="/safety/call/pages/default.aspx"/>
  </links>



  <!--   BUSINESS HOME   -->



  <links>
    <targets>
    	<target url="/business" customer="*" />
    	<target url="/business" customer="residential" />
    	<target url="/business" customer="business" />
    </targets>
    <link text="Business Home" url="/business/pages/default.aspx"/>
    <link text="Your Account Executive" url="/business/accountexec/pages/default.aspx"/>
    <link text="Energy Efficiency Incentives" url="/business/rebates/pages/default.aspx">
    	<link text="- Washington/Idaho" url="/business/rebates/washington_idaho/pages/default.aspx"/>
    	<link text="- Oregon" url="/business/rebates/oregon/pages/default.aspx"/>
    </link>
    <link text="Energy Solutions" url="/business/solutions/pages/default.aspx"/>
    <link text="Business Services" url="/business/services/pages/default.aspx">
    	<link text="- E. Tools" url="/business/services/pages/etools.aspx"/>
    	<link text="- Power Quality" url="/business/services/pages/powerquality.aspx"/>
    	<link text="- Preventative Maintenance" url="/business/services/pages/maintenance.aspx"/>
    </link>
    <link text="Energy Conservation" url="/business/conservation/pages/default.aspx">
    	<link text="- Business Energy Analyzer &amp; Library" url="/business/conservation/pages/analyzer.aspx"/>
    	<link text="- No Cost" url="/business/conservation/pages/nocost.aspx"/>
    	<link text="- Low Cost" url="/business/conservation/pages/lowcost.aspx"/>
    	<link text="- Contractor Assistance" url="/business/conservation/pages/contractor.aspx"/>
    </link>
    <link text="Energy Pricing" url="/business/pricing/pages/default.aspx">
    	<link text="- Current Rate Cases" url="/services/energypricing/ratecase/Pages/default.aspx"/>
    	<link text="- Rates &amp; Tariffs" url="/prices/rates/default.asp"/>
    </link>
  </links>


</sideNavigation>